1 of 1 Permanent Service Delivery Jobs in Welwyn Garden City

expertise to the outcome of the business processes for the Digital Development and Automation Team. The post holder will manage and develop a small team of engineers in the delivery of RPA (UiPath), ITSM (ServiceNow), MS SQL server, bespoke web development and application support across the HBL partnership. The role is designed to build a combination of subject matter … expertise and technical skills to develop a strong service delivery. Working as part of a 24/7 on-call escalation rota, it is a requirement of the post to be able to make judgements based on own interpretation of often highly complex and multi-stranded issues where the impact may have adverse effects (i.e. making the decision to … and where necessary invoke disciplinary, performance management. Manage theDigital Development and Automation Team in providing a proactive application development and support function, delivering services to customers as per relevant Service Level Agreements (SLAs). Working with Business Analysts, the post holder will identify processes that are suitable for automation and provide recommendations to reengineer processes to improve automation potential. More ❯