2 of 2 Permanent Windows Jobs in Welwyn Garden City

Required Level 2 English and Maths, or equivalent competence. Relevant IT qualification, apprenticeship or equivalent practical experience. Skills and Abilities Practical troubleshooting skills across Windows devices, Microsoft 365, user accounts, networks, printing, audio-visual equipment and common business applications. Clear written and verbal communication, with the ability to explain … record and manage incidents, service requests, priorities, updates and escalations. Experience maintaining accurate asset, configuration or equipment-lifecycle records. Knowledge Working knowledge of Windows, Microsoft 365, Microsoft Entra ID, Microsoft Teams and end-user technology. Understanding of IT service management practices, including incident, request, knowledge, change and asset management. ...

hardware, software, user access, application support) Take ownership of support issues, seeing them through to resolution, and escalating where appropriate Support and maintain Microsoft Windows 11, Microsoft 365, macOS and Active Directory environments Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo … times Mentor junior engineers and share knowledge to support team development What would we like from you? Strong working knowledge of Microsoft Windows OS (10/11) and Microsoft 365 Active Directory, Group Policy and basic user management Laptop hardware support and fault diagnosis Imaging, deployment and configuration ...