Digital Service Design Lead
london (west end), south east england, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hestia Housing Support
inclusive, and responsive service pathways that meet user needs while supporting business objectives and strategic priorities such as relational, safe, and purposeful care. Central to this role is the continuous improvement and transformation of blended service models, combining digital tools, remote support, and face-to-face interventions to enhance outcomes for individuals, families, and communities. The role … teams and familiarity with digital transformation, enterprise platforms (e.g., MS 365), and customer experience strategy is essential. Candidates should also have a proven track record of delivering service innovation, continuous improvement, and transformation, with the ability to evaluate service outcomes and measure the impact of improvements. A solid understanding of digital tools, remote working practices, and hybrid More ❯
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