2 of 2 Permanent Customer Retention Jobs in West London

within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology … strategies based on feedback, metrics and industry best practices. Experience in enhancing systems with other business solutions to ensure a seamless end-to-end customer experience across all touch points Proficiency in training end-users on CRM systems and processes, driving user adoption and managing change effectively to ensure ...

team projects; in particular help product & operational teams across our client better understand and size the impact of friction originating from their domains on customer retention so they can better prioritize fixing them. Qualifications WHAT YOULL BRING Technical Skills: 5+ years experience in analytical roles with strong … NICE TO HAVE BUT NOT ESSENTIAL Prior experience in the B2B space understanding business customers' financial and expense management needs. Prior experience working with customer support, fincrime or servicing analytics. Additional Information What do we offer: Salary: £75,000 - £115,000 Company Restricted Stock Units Numerous great benefits ...