5 of 5 Permanent ITSM Jobs in West London

business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to meet their needs Management of ITSM tools (service desk, auto deployment, patching, remote support, etc) Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where More ❯

problem-solving skills and attention to detail. Ability to work independently and as part of a collaborative team. Relevant certifications (e.g. Azure, Intune, O365, Sentinel, Networking). Experience with ITSM tools and frameworks (e.g., ITIL). Familiarity with managed services contracts and service level agreements (SLAs). Strong generalist knowledge across: Microsoft technologies (M365, Azure, Windows Server) Infrastructure and virtualization More ❯

shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Support the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Collaborate with stakeholders to define roadmaps, integration strategies, and platform enhancements. Stay ahead of emerging … ServiceNow development teams with a strong focus on quality and scalability. ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯

shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Lead the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Guide technical teams, ensuring high standards through code reviews, architectural governance, and mentoring. Collaborate with … development teams with a strong focus on quality and scalability. 5+ ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently More ❯