Broadcast Media Systems Support
- Hiring Organisation
- PCR Digital
- Location
- Hammersmith and Fulham, London, Hammersmith Broadway, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000/annum + Bens
incident investigation, change requests, and bug fixes, including end-to-end problem identification, definition, and resolution. Diagnose, troubleshoot, and resolve incidents related to software performance, access, configuration, and data integrity. Log, track, and prioritise support tickets using Fresh Service ticketing system, ensuring clear communication with users. Investigate and resolve … issues with interfaces, APIs, content workflows, and system integrations. Work with the business to coordinate testing of fixes/patches and upgrades. Assisting with planning of technical changes. Cover the Broadcast Engineering Supervisor tickets when required. Contribute to root cause analysis (RCA) for recurring or high-impact incidents ...