5 of 5 DemandTrendPermanent Service Management Jobs in West London

Job summary We are looking to recruit a Service Desk Analyst into our Digital Service Desk team. You will form part of a team of Analysts who are the 1st point of contact for the resolution of RNOH Digital Services requests and reported incidents. You will play an important part in ensuring that processes, policies and systems are … adhered to and followed to maintain an excellent customer service throughout the Digital services. The role will participate in providing the service desk rota covering the opening hours of the Digital Service Desk which are: 8:30 to 17:00 Monday to Friday. This role may be required cover shifts that start earlier or finish later than … to SLAs. You will contribute to the identification and escalation of underlying problems. You will have an important part in maintaining this team as a first class customer focused service to the RNOH. You will be a team player, with excellent communication and customer service skills being essential as you will be liaising with users at all levels. More ❯

security and monitor compliance. Youll provide prompt, precise root cause analysis and work closely with IT Development and Infrastructure teams to resolve issues and improve performance. Disaster Recovery & Incident Management: Participate in disaster recovery exercises, ensure all incidents are handled within expected service levels, and properly documented. Participate in the support rota and provide on-call availability. Documentation … Service Management: Maintain comprehensive, up-to-date documentation and adhere to documented Service Management processes to meet KPIs and SLOs. Collaboration & Continuous Improvement: Collaborate with the Service Desk, Development, and Infrastructure teams to resolve incidents and refine database designs to meet performance and storage requirements. Mentorship & Team Development: Mentor junior database engineers, providing guidance and More ❯

We're currently partnered with one of the UK's fastest growing organisations, who have undertaken a groundbreaking, large scale transformation! Your role as Retail Service Manager will be to manage the overall technology service delivered to the internal retail team and other associated business areas. Salary: up to £70,000 + benefits Location: West London (Hybrid Working … You'll bring together end-to-end technical delivery teams and foster collaborative ways of working to deliver first-class solutions, ensuring a service that is Fit for Purpose and meeting the needs of the business. Key Responsibilities: To build and maintain the service relationship between Retail Technology and its stakeholders across the business. Define, agree, and manage … service level agreements (SLAs) and operational level agreements (OLAs) for services. Report on the quality of the service provided, including outsourced services provided by suppliers including Scientific Games and Vodafone, based on transparent KPIs. Manage the operational budgets for outsourced services, including those provided by Scientific Games and Vodafone Working with the Supplier Relationship Manager, define, agree, and More ❯

and reported, while actively representing MASS at industry events, exhibitions, and conferences. By collaborating closely with our Technical, Delivery, and Marketing teams, youll help drive growth across our ICT management services, cyber, and bespoke data service offerings, ensuring every opportunity is maximised from first contact through to successful delivery. The invaluable experience youll bring, to help us achieve … position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions toaudiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance More ❯

is seeking a solid Infrastructure Engineer with good skills around VMware and Azure within an ITIL framework. The role: Working with colleagues in the Technology department and our managed service suppliers to deliver high-quality, secure, and resilient computing platforms. Delivering day-to-day support, configuration, and implementation of our hybrid cloud platform services. Contributing to the design of … our computing platforms, ensuring operational aspects are fully considered, and advising Technology colleagues on application hosting decisions. Skills required: Experience working in a high-pressure service delivery environment, where the platforms are fundamental to delivering the highest quality of service. Strong interpersonal skills to deliver successfully across a broad spectrum of stakeholders, including end-users, technical teams, suppliers, and … senior management. Experience working within IT service management processes, with a good understanding of ITIL. Strong technical knowledge and proven experience managing VMWare, Nutanix, Veeam, and Exagrid systems. Proven work experience and knowledge of Microsoft Azure services, certified at the Associate level and working towards the Expert level. Strong track record of working with both in-house and More ❯