5 of 5 Permanent Service Management Jobs in West London

ensure they remain secure, reliable and robust even if global navigation satellite systems fail. Key responsibilities: Design and own the end-to-end environment management model - Design, implement, and own the full lifecycle of IT delivery environments (including development, test, staging, production, and any other lower level test … control - Define, implement, and enforce environment standards, access policies, and usage conventions, owning environment documentation, capacity planning, and availability forecasting, and ensuring controlled, auditable management of all environment types. Lead environment stability, incident resolution, and change - Act as the primary escalation point for environment-related incidents and risks, assuming ...

core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware lifecycle Ensure reliable connectivity between legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners …/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets ...

solving, operational performance, and continuous improvement in a fast-paced technology environment. What you'll be doing Leading and developing Technical Support and Field Service teams Acting as the senior technical escalation point for complex customer and operational issues Driving SLA performance, service quality and customer satisfaction Managing … audits, and technical standards Working with OEMs, dealer groups and third-party installation partners Monitoring device performance and operational KPIs to improve reliability and service delivery Implementing process improvements and driving operational excellence Supporting compliance, certification activities and technical governance What we're looking for Proven leadership experience within ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...