8 of 8 Permanent Service Management Jobs in West London

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

well invest in you!. Job Description Here at our client, we are currently recruiting for a ServiceNow Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE … client managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual ...

senior technical owner within our client delivery organisationworking closely with a key customer. The role is accountable for maintaining technical integrity across the service landscape and for providing governance, assurance and informed challenge to delivery teams and suppliers. Working closely with our internal teams and our customer's technical … stakeholders, service managers, project managers, architects, security teams and senior leaders, you will ensure that proposed and implemented solutions remain aligned with service objectives, architecture principles, security requirements and operational support models. Act as our client technical owner for the service with our customer, maintaining ...

adoption planning. Work closely with Change Managers, Business Analysts, and Operational Leaders to embed new ways of working. Consider support models, operating procedures, and service management implications when defining transformation approaches. Ensure technology decisions are aligned with business outcomes and end-user needs. Delivery Leadership Lead multidisciplinary teams … Demonstrated ability to engage and influence senior executive stakeholders. Experience developing transformation business cases, roadmaps, and operating models. Strong understanding of programme governance, risk management, and delivery methodologies. Experience leading business change activities associated with technology transformation. Desired Technical Background Experience in several of the following areas: Application Modernisation ...

security. The successful candidate will act as a senior technical escalation point, lead technical discovery and solution delivery, maintain high-quality documentation, and drive service reliability and continuous improvement. Due to the nature of the customer environments supported, candidates must be eligible to obtain UK Security Check (SC) clearance. … Provide senior consultancy and infrastructure support across multiple managed service customers and technologies. Act as a technical escalation point for Microsoft Exchange, Exchange Online, Citrix, Windows Server, identity, virtualisation, networking, backup, monitoring, and cloud-related incidents and service requests. Support, administer, troubleshoot, and improve Microsoft Exchange Server, hybrid ...

Manage complex endpoint activities including builds, rebuilds, migrations, deployments and upgrades. Troubleshoot device compliance, security, software deployment, certificate and policy-related issues. Utilize endpoint management platforms including Microsoft Intune, Configuration Manager and Jamf. Assess technical risks and ensure changes are implemented in line with security and operational standards. Produce … high-quality technical documentation, troubleshooting guides and knowledge articles. Contribute technical expertise to projects, technical investigations and service improvement initiatives. Stay up to date with modern workplace technologies, endpoint management practices and security trends. We need a candidate with Significant experience providing advanced onsite or endpoint technical support ...

experience) + Benefits \n \n Role Overview \n We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy lifecycle—from discovery and solution design through configuration, testing, deployment … continual service improvement. \n You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. \n Key Responsibilities \n \n Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation ...

Customer Experience modules Demonstrated ability to manage and engage clients effectively Experience working within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership ...