3 of 3 Permanent ServiceNow Jobs in West London

Help strengthen our Teams as our ServiceNow Lead Architect. Home based/fully remote role. This is a great chance to join us as our ServiceNow Lead Architect, you'll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary … objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information ...

fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...

disaster recovery, and observability. Guide developers and DevOps engineers through build, test, deployment, and operational handover. Ensure alignment with enterprise platforms including Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms. Support effort estimation, planning, stakeholder engagement, and technical risk management. Contribute to the evolution of C4EE playbooks, templates, governance … CloudHub v2.0, and hybrid integration Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms Experience delivering in highly governed environments (e.g., Government, Financial Services, Defence) Soft Skills Architectural Leadership: sets direction, governs design ...