2 of 2 Permanent Slack Jobs in West London

first person to dig into customer issues, often solving them yourself rather than immediately passing to support. Being super responsive to their Slack messages, support tickets, and emails. Being their favorite ever Customer Success person to work with! More broadly, you'll watch product usage and revenue data so customer ...

hyper responsive. You need to feel like an extension of a customer's existing team. We try to do as much customer comms in Slack as possible. Partnering closely with a CSM. You'll jointly own the account strategy, trade off who leads which conversations, and make sure the customer ...