Lead Data Scientist
- Hiring Organisation
- Hackajob Ltd
- Location
- South West London, London, United Kingdom
- Employment Type
- Permanent
resolution quality, customer effort, process adherence, consistency, fairness, durability of resolution and cost effectiveness. Identify the root causes of issues by combining machine learning, statistical methods and domain expertise from colleagues to understand what genuinely drives customer outcomes. Identify and test solutions Turn analytical insight into concrete proposals … help the team prioritise where to invest. Design and analyse experiments to determine whether proposed changes genuinely improve customer and business outcomes. Use statistical modelling and causal inference where controlled experiments are not practical. Shape the automation strategy Determine the right intervention for different customer problems whether they ...