2 of 2 Permanent Usability Testing Jobs in West London

great research is at Experian. What you'll do Partner with designers and product managers to identify research opportunities. Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to diary studies and concept testing. Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy. Apply lean research … tools, and ways of working across domains. Qualifications User research experience gained working in-house within a product team (not just agency or consultancy experience). Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis. Hands-on experience with qualitative methods such as such as moderated and unmoderated interviews, diary studies, card sorts. … The ability to clearly demonstrate how your research influenced product decisions and outcomes. Comfort with end-to-end research, from discovery and framing problems to testing and measuring impact. The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency. Strong storytelling and ability to tailor communication style to suit the audience. A collaborative mindset More ❯

Lucille Harvey, was recognised for personal excellence at 'The Chartered Institute for IT & Computing Awards.' Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process … Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those More ❯