3 of 3 Permanent Customer Experience Jobs in West Lothian

brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Assisted Customer Experience team, you'll play a key role in helping Sky deeply understand our customers and the people who support them. You'll lead research initiatives within Agile … insights through qualitative and quantitative research, and help build a thriving research culture across the organisation. This role sits within the Customer Experience Centre of Excellence, supporting CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time callers to long-term customers, you'll ensure every digital interaction reflects Sky's brand … and ambition to deliver outstanding customer experiences. What you'll do: Lead across a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs More ❯

AI Experience Analyst"to help us make sense of that data , turning it into understanding , actions, and design direction. You'll sit at the heart of the Assisted CX team, working closely with service designers' researchers and product teams. Your role: to explore how AI performs, what customers really say, and how we can use those insights to design … into design, training, and governance loops. Generate actionable insights - blend of qualitive and quanti ta tive data , with the ability to translate complex data into clear stories that inform CX strategy, design, and product decisions. Identify opportunity areas - pinpoint automation, augmentation, and experience improvement opportunities across customer journeys. Partner across teams - collaborate with design, operations, product and data … with "data tools"such as Excel, Power BI, Tableau Curiosity about human behaviour and how AI can enhance customer and advisor experiences. Collaborative mindset - able to work across CX design, product, operations and analytics teams. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: Sky More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯