M365 Technical Manager
- Hiring Organisation
- Raytheon
- Location
- Livingston, West Lothian, Scotland, United Kingdom
- Employment Type
- Permanent
Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence. Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies. Lead platform security and governance, ensuring compliance with internal policies and industry best practices … particularly within secure or regulated environments. Oversee incident and problem management for M365 services, ensuring timely resolution, root-cause analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service delivery ...