2 of 2 DemandTrendPermanent SLA Jobs in West Lothian

Stores/Part/Engineering Management Teams Maintain a rigorous activity/workstack review and management procedure throughout the group, ensuring that backlogs are minimised, exceptions are captured and SLA jeopardy management is in place Projects Provide support during the mobilisation and implementation of new contracts in line with agreed processes. Contribute to service design, execution of mobilisation plan and … least ITIL foundation certified Strong service attitude and aiming to build lasting customer relationships Be able to identify and own the implementation of service improvement activities Experience of managing SLA’s and KPI’s Experience in problem management and change management Ability to demonstrate exceptional interpersonal skills and able to develop lasting working relationships with clients and colleagues Ability to More ❯

Stores/Part/Engineering Management Teams. Maintain a rigorous activity/workstack review and management procedure throughout the group, ensuring that backlogs are minimised, exceptions are captured and SLA jeopardy management is in place. Ensure the call escalation procedures are followed. Provide assistance to colleagues across the business wherever required. Projects Provide support during the mobilisation and implementation of … build lasting customer relationships Ability to prioritize, multi-task, and perform effectively under pressure Be able to identify and own the implementation of service improvement activities Experience of managing SLA’s and KPI’s Experience in problem management Experience in change management Ability to demonstrate exceptional interpersonal skills and able to develop lasting working relationships with clients and colleagues Experience More ❯