Head of Support
livingston, central scotland, united kingdom
Resourcing Group
Support, youll lead and grow a small but high-performing team. This is a technical, sleeves-rolled-up kind of role, perfect for someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support … for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to new clients Collaborating with product, engineering, and customer teams to resolve escalations Driving internal improvements in support processes and documentation Hiring, training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact … experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada, Unifi, Plasma Cloud, or Open Mesh Skilled in configuring and troubleshooting networking hardware (routers, switches, APs) Understanding of captive portals, access control, and splash page configuration More ❯
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