2 of 2 DemandTrendPermanent Lead Jobs in West Malling

is a hybrid role with travel to Kings Hill, ME19 4UA, when required. Some London and European travel may also be required. Job Purpose As the Infrastructure Operations Team leader, you will drive operational excellence across all facets of all IT systems and operations, ensuring robust, scalable infrastructure and services whilst fostering a culture of continuous improvement. You and your … team will lead technical diagnosis and resolution of incidents, as well as maintaining and innovating the infrastructure and services we provide to the business. You will manage a team responsible for the installation, configuration, and maintenance of software and hardware both on-premise and in cloud-based environments - as well as remotely supporting staff as needed and work with group … entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patch management Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making decisions on behalf of the business/IT Ops on incoming work Review More ❯

largest local authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines. Why this role matters The Helpdesk Team Leader role plays a vital role in ensuring that every team member has a role to play in achieving set goals and targets. The successful candidate will be a keen team … s performance, providing coaching, support, and regular appraisals to drive improvement. Ensure all work aligns with ITIL standards and conduct regular IT audits in collaboration with Risk and Compliance. Lead risk assessments and implement risk control strategies to strengthen IT operations. Organise training and development sessions to upskill team members in new technologies and evolving methodologies. Stay informed about industry … practices. Provide solutions to complex IT issues or escalate appropriately across the customer base. Prepare reports for management and key stakeholders as needed. What we're looking for Team Leader capabilities and demonstrable leadership skills, providing direction, escalation and managing major incidents. Excellent communication and organisational skills. Strong customer service experience. The ability to multitask whilst leading, directing and controlling More ❯