personal touch? As a Microsoft Solutions Partner, they specialise in Cloud Services, Managed IT Support, Cyber Security, and Software Development. This opportunity is perfect for a skilled and motivated 2ndLine IT Support Engineer , looking for a fresh new challenge. Youll be working in a fast-paced, client-focused environment, supporting and delivering Microsoft cloud More ❯
2ndLine Support Engineer | Permanent £30,000–£35,000 | Coleshill (West Midlands) | Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that’s expanding its technical support team following continued growth and investment. You’ll join a collaborative team of 12 engineers, providing support to a wide range of … their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2ndline issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on-site support … V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2ndLine Support Engineer | Permanent £30,000–£35,000 | Coleshill (West Midlands) | Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to More ❯
2ndLineEngineer - MSP, Windows, Cloud Birmingham - 30,000 - 34,000 + Benefits Applause IT are working with a growing MSP in who are on the lookout for a 2ndLineEngineer with solid experience within a Microsoft tech stack and having prior experience in a managed service environment. The … chosen 2ndLineEngineer will assume the role of delivering technical assistance to our clients. This entails tasks such as diagnosing and resolving issues, setting up and configuring hardware and software, overseeing user and device management, addressing technical queries, and resolving problems. It is also essential to escalate support tickets through our service desk to … guarantee prompt issue resolution. The successful 2ndLineEngineer should have experience and exposure with the following: MSP Background, with the ability to multi-task and prioritise accordingly. Strong knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory Great communication skills, with great problem-solving abilities More ❯
Birmingham, West Midlands, Coleshill, Warwickshire, United Kingdom
Applause IT Recruitment Ltd
2ndLineEngineer - MSP, Windows, Cloud Birmingham - £30,000 - £34,000 + Benefits Applause IT are working with a growing MSP in who are on the lookout for a 2ndLineEngineer with solid experience within a Microsoft tech stack and having prior experience in a managed service environment. The … chosen 2ndLineEngineer will assume the role of delivering technical assistance to our clients. This entails tasks such as diagnosing and resolving issues, setting up and configuring hardware and software, overseeing user and device management, addressing technical queries, and resolving problems. It is also essential to escalate support tickets through our service desk to … guarantee prompt issue resolution. The successful 2ndLineEngineer should have experience and exposure with the following: MSP Background, with the ability to multi-task and prioritise accordingly. Strong knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory Great communication skills, with great problem-solving abilities More ❯
