8 of 8 Permanent 2nd Line Engineer Jobs in the West Midlands

Role: 2nd Line Network Engineer Location: London Salary: £35,000 - £40,000 Exciting Opportunity for a 2nd Line Network Engineer in London Are you a skilled Network Engineer with a passion for troubleshooting and resolving technical challenges? Do … have the experience to take your career to the next level? We have an outstanding opportunity just for you! What You'll Do: Provide 2nd line support for network issues, ensuring smooth and efficient resolution. Troubleshoot complex problems and escalate to 3rd line support when … network infrastructure. Engage with clients and internal teams to ensure the highest levels of service. What We're Looking For: Proven experience in a 2nd line network support role. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs). Familiarity with Cisco, Juniper, or other More ❯

2nd Line Support Engineer - Up to £30,000 + Benefits Location: Newcastle-under-Lyme Office: 4 days per week | Full-Time | Permanent Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your … DNS, DHCP) Occasional travel to client sites and the Manchester office (expenses covered) What You'll Bring: A minimum of 2 years in a 2nd Line Support or MSP-based service desk role Strong problem-solving skills and a logical approach to troubleshooting Comfortable with client interaction More ❯

a global leader in HVAC manufacturing, operating in 65 countries with UK offices based in Herefordshire and Colchester. They are currently seeking a skilled 2nd Line IT Support Technician to join their team at the Herefordshire head office. The successful candidate will provide technical support and help … Sweden. This role is a full-time office-based position in Herefordshire. There is an option for hybrid working on a 3-2 split. 2nd Line IT Support Job Overview The 2nd Line IT Support role involves maintaining IT infrastructure, troubleshooting issues, and supporting … the candidate should have strong technical skills, experience with Microsoft technologies, and a proactive mindset to enhance service delivery and support seamless business operations. 2nd Line IT Support Job Requirements Bachelor's degree in computer science or relevant IT qualifications (preferred). Experience in IT operations, with More ❯

2nd Line SD WAN Engineer +Permanent opportunity +On site in Bracknell or Birmingham + 34,000 - 39,000 +SC cleared role - must be elligible for clearance Your role will involve direct technical support for all of services in the SST as part of the 2nd Line Team and assist in the day-to-day operations and duties of the DNS SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills … solutions. An awareness and proven track record of security monitoring and cyber security controls and defence measures. If you'd like to discuss this 2nd Line SD WAN Engineer role n more detail, please send your updated CV to (url removed) and I will get More ❯

Role: 2nd Line Support Engineer Location: Doncaster onsite - you must be commutable from Doncaster Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the escalation point for 1st Line … Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated More ❯

starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer you will provide the customer facing interface for support queries, while also working in conjunction with 1st … and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first class support to our customers ensuring they are More ❯

2nd Line Support Engineer Birmingham (Hybrid) 83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems support across … the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Birmingham. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £35K + 15% Shift Allowance. This … role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident diagnosis. - Develop knowledge articles and share More ❯