9 of 9 Permanent 2nd Line Support Jobs in the West Midlands

Title: 2nd Line IT Support Engineer Location: Tamworth Salary: £38,000 - £42,000 We are seeking an experienced 2nd Line IT Support Engineer to provide advanced technical support across a fast-paced business environment. This role acts … security controls, ensuring compliance with security policies Assist in identifying and resolving security-related incidents Essential Skills & Experience 3–5 years’ experience in a 2nd Line IT Support role Strong troubleshooting and problem-solving skills across a range of technologies Ability to take ownership ...

Second Line Support Consultant – Microsoft Dynamics Location: Staffordshire Salary: £40,000 Working Pattern: 4 days on‐site (with flexibility) Deliver Exceptional Customer Support in a Microsoft Dynamics Environment An established Microsoft consultancy is looking for an experienced Second Line Support … someone who enjoys problem‐solving, customer interaction, and working with Microsoft ERP technologies in a professional consultancy environment. The Role As a Second Line Support Consultant, you will act as a key escalation point for customer issues, providing deeper technical and functional support across ...

Second Line Support Consultant - Microsoft Dynamics Location: Staffordshire Salary: £40,000 Working Pattern: 4 days on-site (with flexibility) Deliver Exceptional Customer Support in a Microsoft Dynamics Environment An established Microsoft consultancy is looking for an experienced Second Line Support … someone who enjoys problem-solving, customer interaction, and working with Microsoft ERP technologies in a professional consultancy environment. The Role As a Second Line Support Consultant, you will act as a key escalation point for customer issues, providing deeper technical and functional support across ...

2nd Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build … world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft ...

systems, and thrive in a collaborative environment — this is the perfect next step. What You’ll Be Doing Application & Incident Support Own 2nd line application incidents and service requests. Troubleshoot using log analysis, SQL queries, dependency checks and structured diagnostics. Guide and support … Join an on-call rota once trained, helping keep critical retail applications running 24/7. What We’re Looking For Essential Experience in 2nd line application support or a similar environment. Strong understanding of incident, problem, and change management. Confident communicator who can support ...

Title: 1st/2nd Line IT Support Location: Coventry Salary: £26,000 to £29,000 We are looking for someone in a 1st/2nd line role with one or two years of experience that is looking for a hands-on role … annual holiday (+ bank holidays) Excellent Training What are we looking for: You will have one to two years' experience in a 1st/2nd line support role Experience of desktop build and software installation Experience of supporting a wide range of MS365 applications including ...

role of 1st/2nd Line IT Support Engineer involves providing technical support and troubleshooting services to end-users, ensuring smooth IT operations. This position requires a proactive approach to resolving IT issues and delivering excellent customer service. Client Details This opportunity … Deliver remote and on-site IT support as necessary. Contribute to improving IT processes and customer satisfaction. Profile A successful 1st/2nd Line IT Support Engineer should have: Experience in troubleshooting and resolving technical issues in a support role. Familiarity ...

Support Analyst - 1/2 line - Birmingham - Hybrid Working IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: Minimum 12+ months of experience in a similar 1/ ...

Title: Level 2 Support Engineer – Networking & Infrastructure Generalist Salary: £30,000- £40,000 Location: Birmingham A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal … enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure. Key Responsibilities Provide Level 2 technical support across networking, infrastructure, and cloud services. Troubleshoot complex networking issues , including VLANs, routing, and switching. Configure and maintain VLANs, ACLs, and firewall policies . Diagnose ...