2 of 2 Permanent 2nd Line Support Engineer Jobs in the West Midlands

2nd Line Support Engineer | Permanent £30,000–£35,000 | Coleshill (West Midlands) | Hybrid This is a full-time, permanent role with a growing IT Managed Service Provider that’s expanding its technical support team following continued growth and investment. You’ll join a collaborative team of 12 engineers, providing support … their skills further. Key Responsibilities Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently Provide on … V) Familiarity with PBX systems, firewalls, routers and switches Experience with backup solutions and data recovery practices Excellent communication skills and confidence in supporting a variety of end users 2nd Line Support Engineer | Permanent £30,000–£35,000 | Coleshill (West Midlands) | Hybrid Apply now to speak with VIQU IT in confidence. Or reach More ❯

Would you like to work for an award-winning IT Support and Managed Services provider, known for delivering world-class service with a personal touch … As a Microsoft Solutions Partner, they specialise in Cloud Services, Managed IT Support, Cyber Security, and Software Development. This opportunity is perfect for a skilled and motivated 2nd Line IT Support Engineer , looking for a fresh new challenge. Youll be working in a fast-paced, client-focused environment, supporting and delivering … networking, security solutions, and system migrations for a diverse client base both remotely and on-site. Youll also act as a trusted technical advisor, providing expert pre-sales support to Client Relationship Managers and serving as an escalation point for Project Engineers and Technical Services Engineers. Salary: £28,000.00-£35,000.00 per year, depending on experience and qualifications. More ❯