5 of 5 Permanent 3rd Line Support Engineer Jobs in the West Midlands

3rd Line Support Engineer Location: Coventry - Fully Onsite Salary: £35,000 - £50,000 Responsibilities: You will working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support … a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times. Remote Diagnostics: Perform detailed fault diagnostics by … remotely accessing customer environments. On-Site Support: ravel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Project Work: Complete small projects, including researching and testing new products and technologies. More ❯

3rd Line Support Engineer Location: Coventry - Fully Onsite Salary: £35,000 - £50,000 Responsibilities: You will working for a growing and expanding MSP, and you will be dedicated to one of their VIP clients, providing escalated 3rd Line Support … a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email. Customer Support: Handle escalated calls from customers around the UK. Provide excellent levels of customer service at all times. Remote Diagnostics: Perform detailed fault diagnostics by … remotely accessing customer environments. On-Site Support: ravel to customer sites as required for planned meetings or project work. Maintenance and Preparation: Run daily checks on backups and carry out preventative maintenance on customer environments. Project Work: Complete small projects, including researching and testing new products and technologies. More ❯

Role: 3rd Line Network and Support Engineer Location: Wales/Birmingham/Fully remote Salary: £40,000 - £50,000 + Car Allowance (DOE) I’m looking for a skilled 3rd Line Network and Support Engineer to … join a great client based in Birmingham/Wales. In this role, you’ll provide technical support, resolve major outages, and manage internal and external networks. Key Responsibilities: •Take ownership of support calls and resolve issues efficiently. •Lead troubleshooting for major outages (including ransomware/crypto More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot … technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from … 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot … technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from … 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed More ❯