Client Service Delivery
- Hiring Organisation
- Accenture
- Location
- Birmingham, England, United Kingdom
cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning, cutting-edge technologies … Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g. Dynatrace, Datadog, New Relic, Elastic) to proactively monitor service health and performance. Utilise predictive alerting and anomaly detection to prevent incidents ...