1 of 1 Permanent Autotask Jobs in the West Midlands

produce reports. 6. Process & Structure Improvement Continuously improve support processes and structure: Standardise how support is delivered Reduce inefficiencies Improve documentation and consistency 7. Autotask (PSA) Ownership Ensure Autotask is used properly and consistently: Ticket quality and categorisation Clear workflows Meaningful reporting that supports decision-making 8. Proactive … engineers are protected and focused on high-value work Support tickets are well-managed, visible, and predictable Service KPIs are clear, trusted, and improving Autotask data is accurate and useful Clients experience consistent, professional service Leadership has clear visibility without being pulled into day-to-day support Role Character ...