2 of 2 Permanent Break/Fix Jobs in the West Midlands

resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first / second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue … repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software. Broad experience of IT with basic understanding of Networks, Servers, Audio / Visual, Smart Devices and Telecoms. This position requires the ability ...

reduce single points of failure. Out-of-Hours Support Join an on-call rota once trained, helping keep critical retail applications running 24 / 7. What We’re Looking For Essential Experience in 2nd line application support or a similar environment. Strong understanding of incident, problem, and change management. … mindset, and eagerness to learn. Desirable Experience with any of the following is a bonus: Windows Server Microsoft 365 Active Directory SQL Server PowerShell / Python AWS or cloud applications Monitoring tools (e.g., SolarWinds) Legacy platforms (iSeries, RTI) Managing third‑party or SaaS incidents What ...