ions, methodology work products and formal written deliverables covering area(s) of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct More ❯
updates, and ensure documentation and reporting are current. Monitor project KPIs, including scope, timeline, budget, quality, and stakeholder satisfaction. Ensure alignment with platform governance, architecture standards, and CSDM or CMDB frameworks. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. 8+ years of IT experience, with 2–3+ years in ServiceNow project management roles. … Strong understanding of ServiceNow platform capabilities, including workflows, CMDB, integration, and module configurations. Familiarity with ITIL and CSDM frameworks. Experience delivering projects in an Agile, Scrum, or hybrid methodology. Excellent communication, stakeholder engagement, and conflict resolution skills. Ability to manage multiple concurrent projects and priorities in a fast-paced environment. Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Specialist More ❯
