Technical Support Lead (3rd/4th Line) – Birmingham/Hybrid
- Hiring Organisation
- Arden Resourcing Limited
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £65,000 per annum
senior 3rd/4th Line Infrastructure Support role. · Strong troubleshooting skills across enterprise infrastructure technologies. · Linux (Ubuntu)/VMware – healthy knowledge of · Windows Server · Citrix · Microsoft 365 & Entra ID · Apache, NGINX and/or IIS · DNS, networking and load balancing · Backup & Disaster Recovery · SonicWall or similar firewall technologies · Experience … Cloud migration projects, including Microsoft 365 and SharePoint. · AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. · Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement · Deliver high-quality technical support across a varied client base. · Participate in technical meetings and provide expert guidance ...