service provider Confident supporting Windows Server, Active Directory, and Microsoft 365 Understanding of networking fundamentals (DNS, DHCP, firewalls, VLANs) Experience with Azure, Intune, or RMM tools (e.g. NinjaOne, Atera, ConnectWise) beneficial Excellent communication and problem-solving skills Benefits: Hybrid working after probation Ongoing training and Microsoft certifications supported If youre looking for a varied MSP role with genuine progression into More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Applause IT Recruitment Ltd
technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical Manager looking to take ownership of technical operations and help More ❯
Experience: Working for a Managed Services Provider (MSP or MSSP) Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot) Experience in using ConnectWise Manage or another ITSM tool (ServiceNow/Remedy/Autotask) Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and More ❯
