2 of 2 Permanent Customer Executive Jobs in the West Midlands

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. You will report into the Technical Support Manager and regularly collaborate with other teams within the division. How We WorkAs a First Line … capture useful diagnostic information. Escalating unresolved queries with a clear summary, evidence and steps already taken. Tracking open enquiries, provide updates and handle customer information securely. Maintaining strong knowledge of supported 1link products and processes. Sharing call, email and booking workloads to maintain service coverage. Following agreed procedures, keep ...