1 to 25 of 37 DemandTrendPermanent Customer-Centricity Jobs in the West Midlands

working effectively within a modern development team. Demonstrated success in delivering scalable and repeatable solutions. Strong technical acumen and ability to translate complex requirements into actionable plans. Customer-centric mindset with a focus on delivering measurable value. Organised, methodical, and self-driven. Personal Skills: A strong customer focus and a passion for creating More ❯

and efficient management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be responsible for; Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best practices, youll provide tailored recommendations to optimize their More ❯

and product metrics Knowledge of UX/UI design principles Familiarity with product discovery techniques (customer interviews, A/B testing, etc.) Personal Characteristics: Customer-centric mindset with strong empathy for user needs Strategic thinker who can balance long-term vision with short-term execution Excellent prioritisation skills and ability to make trade More ❯

GCP, Azure). Understanding of modern front-end technologies like React/Redux or experience in backend services (Java/Kotlin). Passion for UX and a customer-centric approach to development. Why Join? Flexible hybrid working: Work remotely with occasional visits to the office Opportunities for continuous learning, growth, and internal mobility. A supportive, inclusive More ❯

global teams, fostering a culture of innovation, agility, and accountability managing resource planning, budgeting, and performance metrics (KPIs) partnering with Operations, Quality, and Regulatory teams to deliver customer-centric solutions promoting secure-by-design practices, modular architecture, and scalable system designs As the Director of Product Development, you will be required to operate at a strategic More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

feedback to the customer. Analyse and report on any transport-related queries that have resulted in a cost to the business. Your profile Someone who has a customer-centric mindset and thrives on problem-solving, as well as: The ability to build relationships Excellent verbal and written communication skills The ability to prioritise a busy workload More ❯

Marcus Delivery to understand pain points and propose improvement options Design wireframes and mock-ups to support Marcus user requirements Design process maps and flows to support customer centric agent solutions Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap Involves working closely with wider stakeholders across Legal, Compliance and FCC More ❯

journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing. Customer-centric mindset combined with commercial awareness and use of best practice digital development techniques (e.g. benchmarking, customer research, prototyping). Effective stakeholder management and governance More ❯

secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America. The R&D team comprises experienced tech professionals passionate about technology. They develop cutting-edge software solutions to drive More ❯

secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America. The R&D team comprises experienced tech professionals passionate about technology. They develop cutting-edge software solutions that drive More ❯

experience Support go-to-market efforts through design of marketing materials, product positioning, and customer onboarding experiences Mentor founders on design thinking methodologies and customer-centric product development approaches Build relationships with design and product communities in the West Midlands to support talent pipeline and ecosystem development Adapt design approaches across diverse sectors More ❯

is attracting and hiring some of the most agile minds in the industry, people who recognize the size of the opportunity and potential on offer. With a customer-centric, outward-focused approach, this brand has become a trusted partner for some of the largest manufacturers in the world and developed a reputation for quality and innovation. More ❯

This role requires adaptability and strong relationship-building skills, as you'll be working closely with various teams across the Group. We're looking for an ambitious, customer-centric individual with a proven track record in attracting top talent. Key Responsibilities: Lead and manage the Talent Acquisition function across the business. Develop and execute recruitment strategies More ❯

This role requires adaptability and strong relationship-building skills, as you'll be working closely with various teams across the Group. We're looking for an ambitious, customer-centric individual with a proven track record in attracting top talent. Key Responsibilities: Lead and manage the Talent Acquisition function across the business. Develop and execute recruitment strategies More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

across our full platform. We're expanding globally and continuously investing in our people, platform, and culture. You'll be joining a friendly, collaborative team that values customer centricity, curiosity, ownership, and getting things done. About Us Our story began more than 20 years ago, but right from the start, it has been rooted in the More ❯

machining or 3DP process; or the mechanical design principles of designing for injection moulding is highly desired. Formal education (BA/BS degree) or equivalent experience required Customer-Centric Approach: Customer at the forefront of everything Goal oriented and comfortable with meeting or exceeding clearly defined metrics Problem solving skills and strong sense More ❯

architecture. About you. Educated to degree level or equivalent in an IT discipline. Experienced in the Microsoft Dynamics space. Skilled in transforming a business into data-driven customer-centric organisation. Experience with Dynamics 365 and other CRM platforms would be advantageous. Alignment of CRM architecture against enterprise standards and principles. Experience in Dynamics Contact Centre is More ❯

are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who has worked in a fast-paced customer centric environment. You will have the ability to build relationships and negotiate both internally and externally to achieve successful delivery therefore, your customer service, organisation More ❯

are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who has worked in a fast-paced customer centric environment. You will have the ability to build relationships and negotiate both internally and externally to achieve successful delivery therefore, your customer service, organisation More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable More ❯

manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You’ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable More ❯

secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America. The R&D team comprises experienced tech professionals who share a deep passion for technology. Together, they are dedicated More ❯