2 of 2 Permanent Head of Delivery Jobs in the West Midlands

Job Summary: Trapeze ITS UK, a leading provider of intelligent transport systems, is seeking an experienced Head of Service Delivery to lead our Project Engineering and Professional Service teams. Trapeze ITS UK is part of Modaxo, a global organization bringing together businesses that collectively focus … an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits … a great home for technology companies that share our vision to efficiently move the world's people" - Bill Delaney, CEO, Modaxo. Job Description: As Head of Service Delivery (Project Engineering/Professional Services), you will be responsible for leading a high-performing team of engineers, and More ❯

National Express is recruiting an experienced Head of IT Service Delivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational … excellence and user satisfaction. This role involves leading a team of IT professionals, managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic … design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability and performance, manage More ❯