1 to 25 of 27 Permanent IT Support Jobs in the West Midlands

Regional IT Support Team Leader (Permanant, Full Time, 38.75 hours) Location: Rugby Head Office Your new Company: Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise … the United Kingdom. Following its formation in 2019, the regional set up is now establishing a more formal structure to provide the best possible support and specialisms to its sales organisations. Your new role: Are you an experienced IT leader with a proven ability to manage and inspire … international teams of experts? Do you thrive in guiding teams through complex IT challenges while fostering a collaborative, high-performance environment? If so, we have the perfect opportunity for you! We are looking for a Regional IT Support Team Leader to join our dynamic organisation. As the More ❯

IT Support Apprentice Do you have a passion for technology? Are you ready to turn your hobby into a career? This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands. … week) Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity. About the Company Our client is a leading IT support and service provider based in Elmley Lovett , delivering bespoke IT solutions to small and medium-sized businesses across the region. About … the Role As an IT Support Apprentice , you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include: Providing technical support for IT and EPOS systems Assisting in customer projects and IT More ❯

Competitive salary, £7k car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships … the role ensures technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support teams, and … ServiceNow and other sources to monitor service effectiveness, drive efficiency, and improve customer satisfaction across the business whilst increasing automation and self-service of IT support. We are in our Walsall office twice per week, the remaining days can be worked remotely if that's suitable. Please consider the More ❯

leader in HVAC manufacturing, operating in 65 countries with UK offices based in Herefordshire and Colchester. They are currently seeking a skilled 2nd Line IT Support Technician to join their team at the Herefordshire head office. The successful candidate will provide technical support and help maintain IT infrastructure, ensuring smooth IT operations across the UK and Ireland. Responsibilities include troubleshooting issues, managing networks, and performing system administration. The role is part of a wider international IT team, with colleagues based in the UK, Norway, and Sweden. This role is a full-time office-based … position in Herefordshire. There is an option for hybrid working on a 3-2 split. 2nd Line IT Support Job Overview The 2nd Line IT Support role involves maintaining IT infrastructure, troubleshooting issues, and supporting operations across the UK and Ireland. Working within an international More ❯

as part of an expanding technology function at the company's Birmingham head office. The role will cover a wide array of hands-on IT Support at a 2nd/3rd Line level, as well as project-based work in a Microsoft-centric, cloud-based environment. Client Details … environment. Due to their ongoing growth and investment, the business are now hiring within their Technology function, and have a vacancy for an experienced IT Support Engineer to join their Birmingham team. Description As the IT Support Engineer, you will be working as part of an … established team that serves as the primary point of contact for all IT-related inquiries across a number of Midlands offices. You will cover a range of senior-level BAU at a 3rd Line level, maintaining, troubleshooting, and ensuring the smooth operation of network systems, servers, and cloud-based More ❯

IT Support Team Lead - £37,500 - MSP - Stratford-Upon-Avon We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Warwick area. This is a fantastic opportunity to step into a key role where you will … oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support & field engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops … mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing More ❯

IT Support - SC cleared Inside IR35 around £200 per day (rates between £22-£26 per hour) Monday to Friday, 09:00–17:30 at Birmingham Occasional Travel: Minimal travel to other sites may be required - therefore driving license is Essential About the role We are seeking a customer … focused IT Engineer to join the Tech Support Team focussing on providing IT Support for a Public Sector client based in Birmingham. This is an exciting opportunity to work within a high-profile environment providing hands-on IT support to Gov teams. You will … be a key point of contact for resolving technical issues and ensuring the smooth operation of user IT services. Role responsibilities In this role, you will be responsible for delivering 1st and 2nd line desktop support, including hardware troubleshooting, break/fix repairs, decommissioning (decoms), rollouts, and Office More ❯

IT Support Engineer - MSP - Newcastle-under-Lyme - £26K-£29K An IT Support Engineer with good working knowledge of Windows OS, Active Directory, O365and ideally previous MSP is required by a growing IT Managed Services Provider based in Newcastle-under-Lyme. Here you'll be joining … the latest tech and getting involved in all aspects of the job which include the following: Roles and responsibilities: Provide 1st/2nd line support for all customers via phone, email or face-to-face Following in-depth diagnosis, escalate to 3rd line when necessary Log all incidents and … more For further details and to apply, please send your up to date CV to Gianluca.sammartano @ circlerecruitment.com for a confidential chat. Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Newcastle-under-Lyme, Stoke, Stafford, Staffordshire, Networking, IT Support, 1st line, 2nd More ❯

Role: IT Support Engineer Location: Wolverhampton Hours: 37.5 hours per week between 7:30am – 5pm Monday to Friday. Salary: £29,562 - £33,909 (Dependant on experience) additional pay for on call after a successful 6 month probation. Here at SpaMedica, our focus is on patient care, safety and … re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients. Joining us as a IT Support Engineer you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day … by the CQC have been rated as ‘ Good ’ or ‘ Outstanding ,’ and we have recently been awarded Investors In People Platinum Accreditation. About you: The IT Support Engineer role’s core function is to provide day to day support to all users of SpaMedica’s information systems both More ❯

IT Support Technician Annual Salary: £25,000 Location: Burton-On-Trent Job Type: Full-time on site Please not a driver's license is essential for this We are excited to present an IT Support Technician role for one of our clients based in Burton-On … interest in technology. You will be improving customer and client relations in a friendly, laid-back environment. Day-to-day of the role: Answering support requests via both telephone and email. Providing answers to client's questions by identifying problems, researching answers, and guiding the client through corrective steps. … tasks. An impeccable phone manner and a keen eye for detail. Good understanding of the Windows operating system, and computers. To apply for this IT Support Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. More ❯

IT Support Engineer - 1st/2nd Line Birmingham (Hybrid) 83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems … support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive … using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and More ❯

Who we are looking for An IT Support Engineer who will install and configure hardware and software, acting as an escalation point to our Service Desk and working with our third line teams when required. As an experienced Engineer, you will provide support to the Business and … work closely with other teams within IT Services to ensure all services are delivered within set targets and to agreed standards. Your primary focus will be to support the UK Business function alongside providing support where required to external offices. The day to day work is interesting … focused Company ethos. You will have a broad set of technical skills and be ready to tackle some of technology’s greatest challenges. The IT Support team provides on-site support to employees, as part of our core team this role will be covering a More ❯

Job Title: IT & AV Support Analyst Location: Birmingham (Office-Based) Job Type: Full-Time We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT troubleshooting and … users at all levels, ensuring smooth day-to-day operations and excellent customer service. Key Responsibilities for the : Provide face-to-face and remote IT and AV support. Set up and troubleshoot meeting room equipment and video conferencing tools. Log and resolve incidents and service requests efficiently. Deliver a … service for VIP meetings and events. Maintain strong relationships with colleagues and third-party vendors. Document fixes and contribute to knowledge sharing. Assist with IT equipment moves, reporting, and service improvements. What You'll Need: Experience with AV/video conferencing equipment. Strong IT troubleshooting and customer service More ❯

Role: 2nd Line IT Support Technician Location: Bromsgrove Salary: £33,000 Are you an experienced 2nd Line IT Support professional looking for a permanent position in the bustling tech sector? Our client is seeking a dynamic individual to join their managed service provider team based in … opportunities to work with diverse technologies including Windows environments, servers, networks as well as Azure services. This opportunity isn't just about technical skills; it's also about mobility and customer focus-holding a driving licence is essential for this job since your expertise may be needed at different … sites or locations. Key Responsibilities: - Provide comprehensive second-line support across various platforms. - Troubleshoot issues related not only to desktops but also server infrastructures. - Maintain and administer network systems within varied environments. - Work confidently with cloud-based solutions such as Microsoft Azure. Essential Skills Required: Windows Operating Systems: Experience More ❯

Role: 1st/2nd Line IT Support Location: West Brom Salary: £28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support role within a dynamic … hybrid working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required … and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying the More ❯

Role: 3rd Line IT Support Engineer - Dynamic MSP Salary: £40,000 Location: Birmingham (Hybrid) Are you a seasoned 3rd Line IT Support professional looking to elevate your career within an energetic and supportive environment? We are seeking someone with strong experience, particularly within Managed Services Provider … run smoothly. With hybrid working options available and a competitive salary on offer, this permanent position based in Birmingham is not just another job; it's the leap forward you've been waiting for. In this critical role at our client's innovative company: - You will utilize your proven … expertise handling complex support queries that escalate beyond 2nd line. - Your ability to troubleshoot under pressure will be essential as we rely on maintaining robust uptime rates. - Being familiar with high-level configurations means you'll efficiently resolve issues while minimizing disruption. - assist in project based work such as More ❯

Role: Field IT Support Engineer (MSP Environment) Location: Bromsgrove Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person … when technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on … IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site More ❯

Who we are looking for An IT Support Engineer, who will be responsible for ensuring that assets are effectively organised, managed and tracked during the asset lifecycle. You will be responsible for maintaining managed IT assets within the Business, whilst working alongside the asset management team to … a large pool of data and physical assets to manage. The asset management team manage any new equipment coming into the Business and the IT support team deals with returned devices. You will maintain the asset register, to ensure that all returned assets have all required information accurately … shortfalls where necessary. This presents a great opportunity for you to make improvements and streamline existing processes. Preferred skills and experience Previous experience in IT Asset Management. Previous experience in Stock Management. Excellent communicator. Self-motivation. Strong team player. Excellent time management skills and ability to work under pressure. More ❯

Are you a skilled IT professional with a passion for leadership and problem-solving? Do you thrive in a dynamic environment, managing IT teams and driving strategic initiatives? If so, this role is for you! We are looking for an experienced IT Manager to oversee factory IT support teams in the UK and Poland, ensuring seamless operations, system security, and infrastructure development. This is an exciting opportunity to play a key role in shaping our IT landscape while leading a team of dedicated professionals in a collaborative and innovative environment. Our Company Nippon Seiki … with our engineering sites located close to the industry in industry in Munich, Redditch (UK) and a software development office in Gdańsk. Your Profile: IT-related degree or certifications (e.g., ITIL preferred) Excellent communication and project management abilities. Experience in IT operations, including network and system management. Knowledge More ❯

Role: IT Support Specialist II Location: Hybrid (at least 3 days in office weekly) Salary Range: £36k – £40k base + 5% bonus About the Role This position is replacing an existing Support Level II role. The ideal candidate will have experience in front-line IT support … preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities. Technical Requirements Ideally 3-4 years experience in technical support roles Solid experience with Windows and macOS environments Strong knowledge of Microsoft … and cloud services, including: User administration Account setup Familiarity with ITSM tools like Jira (or equivalent) Hardware provisioning and support (laptops, accessories, etc.) Experience performing onboarding/inductions for new starters Soft Skills People-oriented, with excellent interpersonal and communication skills Proactive, switched-on, and able to work independently More ❯

IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech related … Degree Key Responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged in … basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution Essential Skills: Good IT skills Ability to work to demanding timelines Strong focus on team achievements but can work effectively without guidance Excellent communication skills Strong organisational skills More ❯

2nd/3rd Line Support Engineer | Stoke-on-Trent | £35,000 Oscar Technology are working with a leading MSP focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are the leaders of their niche and have been going from … or be able to obtain SC and/or DV Clearence. They will put you through the process but you most be eligible for it to be considered for the role. As a 2nd/3rd Line Support Engineer, you will play a crucial role in the company … s effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd/ More ❯

Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Technical Support Analyst Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we … and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with problems … relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Technical Support Analyst More ❯

Job Title – 2nd Line Support Engineer Location – West Midlands Onsite Contract Inside IR35 Rolling Monthly contract The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of … our IT infrastructure and applications. Key Responsibilities: • Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations. • Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive. • Offer support and troubleshooting for Salesforce, assisting … users with any issues and ensuring optimal performance. • Collaborate with 1st line support to escalate and resolve complex issues. • Maintain and update documentation related to IT processes and procedures. • Participate in the deployment and configuration of new systems and applications. • Ensure compliance with IT policies and procedures More ❯

Technical Application Support Engineer Warwick, Warwickshire, United Kingdom (Hybrid) Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolves in line with product roadmaps. … technical incident resolution for Telent’s Corporate Application estate issues. Troubleshoot problems, identifying causes, and recommending corrective measures. Run SQL queries and updates to support data changes Recognising technical inefficiencies, creating technical solutions to remediate. Actively participate in project implementations, including design review, system testing and configuration. Regular risk More ❯