3 of 3 Permanent IT Support Engineer Jobs in the West Midlands

Line IT Support Engineer - Dudley (2 days WFH) - MSP - up to £42K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Dudley is looking for a 3rd Line IT Support Engineer to join the team. As a leading technology company … experience/customer facing role Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous. The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering ...

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly … certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP ...

committed to fostering a positive and collaborative working culture. Key Responsibilities: Coordinate software release cycles across customer platforms, ensuring accuracy and timely delivery. Support and maintain CI/CD pipelines and assist in improving automation and deployment workflows. Troubleshoot installation and configuration issues for internal teams and external clients. … hosted, internal, and cloud solutions and respond to alerts or incidents. Maintain accurate configuration records including customer details, software versions, and hardware setups. Handle support tickets within agreed SLAs, owning issues through to resolution or escalation. Maintain technical documentation for release processes, configurations, and environment setups. Follow change management ...