14 of 14 Permanent IT Support Engineer Jobs in the West Midlands

IT & Telecoms Support Engineer Worcester Salary - £30,000 - £35,000 About Us We are an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002 we have grown year on year, expanding our products and services as technology has developed, helping organisations improve their business … practices and profitability. About the role As a Systems Engineer, you will be part of a busy and friendly support team. No two days will be the same and you will be exposed to a variety of technologies daily with clients across multiple sectors. You will be providing helpdesk support to a wide range of customers, and … must. You need to be both confident in writing and on the phone and able to talk customers through fault finding whilst having excellent customer service skills. Responsibilities: Provide support assistance for both hardware and software issues, remotely and in-person. Regularly travel to sites to provide support in-person. Collaborate with hardware and software vendors to identify More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role … you'll play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving … takes pride in excellent service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain More ❯

Senior IT Support Engineer, 3rd Line Location: Remote/Walsall, West Midlands Salary: £35,000 - £40,000 + Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned … of clients and technologies across cloud and on-premise environments. As a key senior figure in the team, you’ll not only handle high-level escalations and complex infrastructure support but also provide guidance, mentorship, and oversight to 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working … with diverse environments, and has a passion for technical leadership. Senior IT Support Engineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship More ❯

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is … a fantastic opportunity for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets using the internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical More ❯

Would you like to work for an award-winning IT Support and Managed Services provider, known for delivering world-class service with a personal touch? As a Microsoft Solutions Partner, they specialise in Cloud Services, Managed IT Support, Cyber Security, and Software Development. This opportunity is perfect for a skilled and motivated 2nd Line IT Support Engineer , looking for a fresh new challenge. Youll be working in a fast-paced, client-focused environment, supporting and delivering Microsoft cloud, server, and desktop solutions alongside a highly experienced technical team. What we need from you: You will need a minimum of 1 years experience leading delivery of IT Projects preferably for a managed … service provider Be enthusiastic, professional, customer-orientated individual from a complex IT multi-site background, preferably an MSP with RMM and ticketing tools Experience in dealing with third party-provided services or vendors e.g. internet service providers, software vendors Hold a current UK Driving Licence You must be able to confidently perform the following tasks: Install, configure, operate and More ❯

IT Support Engineer Worcester (On site 5 days per week) £35,000 - £45,000 Chapman Tate Associates is proud to be partnering with one of our longest-standing clients—a recognised leader in the logistics industry with deep roots in the Worcester area. As they continue to invest in their technology infrastructure, we’re now looking to … bring an experienced IT Support Engineer into their thriving team. About the Role This is a fully on-site position , perfect for someone who enjoys rolling up their sleeves and being hands-on with systems, hardware, and users daily. You’ll be part of a close-knit IT function where your contributions will be integral to … the smooth running of operations across the business. What You’ll Be Doing Providing end-to-end IT support across the company’s infrastructure Monitoring and managing Windows environments (including Azure AD & Microsoft 365) Handling network protocols—particularly DHCP and DNS configuration and troubleshooting Working closely with internal teams to solve issues quickly and efficiently Supporting on-site More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £30,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery … of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user … satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £30,000-£35,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's … effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution … and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential More ❯

A chance to join an expanding IT Managed Service Provider in Coventry. A 2nd/3rd Line level Helpdesk role, covering desktop, server and networking. About Our Client Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base … established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Job Description As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. … recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members More ❯

This is a fantastic opportunity for an IT Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really … up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination … well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. More ❯

A chance to join an expanding IT Managed Service Provider in Coventry. A 2nd/3rd Line level Helpdesk role, covering desktop, server and networking. About Our Client Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base … established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Job Description As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. … recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members More ❯

Next Generation are currently recruiting for a IT Support Engineer to work with a well-established engineering company based near Halesowen. As the IT Support Engineer you will be responsible for overseeing IT systems and assets, assisting with upgrades and fixes whilst providing support where needed. The ideal candidate will have experience … and knowledge of hardware, software, network maintenance , and industry trends to keep the client up to date with growing demands. Working hours for the IT Support Engineer: Monday - Friday 8.30am - 17:00pm (some flexibility offered) What’s on offer for the IT Support Engineer: Salary up to £35,000 p.a. On-site parking Company … Pension 33 days holiday (inclusive of bank holidays) Duties of the IT Support Engineer: Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Handle business-critical IT tasks and system improvements Enable faster and smarter business processes and employee productivity Research and evaluate emerging technologies, hardware More ❯

Technical Solutions Engineer/IT Support Engineer The COMPANY With over 20 years of experience our Client are pioneers in AI-powered digital pathology software and services. They are the acknowledged global leaders in supplying this specialist software to the life sciences sector, allowing them to analyse and interpret slide images. The ROLE Due to an … internal promotion they now require a Technical Solutions Engineer/IT Support Engineer to join their team. Working from home the Technical Solutions Engineer will be responsible for configuring and installing my Clients software for their customers. Working from home the Technical Solutions Engineer will; Handle software-related requests Analyse software related issues and … propose solutions Troubleshoot software Identify root causes of software problems Conduct software testing and installation Troubleshoots IT related issues Manage software and database migrations Advise customers on hardware and software configurations and implementation Develop customer relationships through professional and dependable interactions The PERSON The right Technical Solutions Engineer/IT Support Engineer candidate will be More ❯

Role: Senior IT Support Engineer Location: Malvern (Hybrid Working) Salary: Up to £40,000 DOE Looking for that next step in your IT support career? Ready to lead support operations while also getting involved in exciting, hands-on project work? We’re working with a long-standing client, a well-established UK business with … a reputation for treating its staff like family, to help them find a Senior IT Support Engineer to join their team. You’ll be based in Malvern, working directly with the IT Manager in a small, supportive team where your voice and ideas will be heard. This role is a brilliant fit for someone currently working … in 2nd/3rd Line Support or on a Service Desk, who’s hungry for more ownership, project exposure, and the opportunity to shape IT from the inside out. The Role: This isn’t just another support job. It’s a chance to step into a senior role, leading the day-to-day support function More ❯