2 of 2 Permanent ITIL Foundation Certificate Jobs in the West Midlands

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery ...

external partners to ensure seamless IT service integration and use data analysis to identify trends and opportunities for improvement. To succeed, youll need ITIL Foundation Certification (or equivalent experience), strong leadership skills, and a deep understanding of IT infrastructure and applications. Experience in housing, public sector ...