1 to 25 of 52 Permanent ITSM Jobs in the West Midlands

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

work independently and manage competing priorities. Outstanding communication and customer service skills. Desirable Experience with JAMF device management. Knowledge of ITIL or other IT Service Management frameworks. Financial Services sector experience. Experience supporting large user populations in complex environments. What We're Looking For The successful candidate will combine strong ...

other remote support technologies. Strong fault-finding and diagnostic skills, with the ability to resolve complex technical issues. Experience using IT Service Management or Service Desk systems. Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users. Strong organisational skills ...

equivalent financial planning and performance management platforms. Good understanding of system integrations, interfaces and data flows across enterprise applications. Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management. Experience supporting financial controls, audit processes and regulatory requirements. Ability to analyse complex business and technical ...

equivalent financial planning and performance management platforms.Good understanding of system integrations, interfaces and data flows across enterprise applications.Strong understanding of IT Service Management (ITIL) disciplines including Incident, Problem, Change and Release Management.Experience supporting financial controls, audit processes and regulatory requirements.Ability to analyse complex business and technical issues and drive effective ...

recovery technologies such as Veeam, Backup Exec, Datto or similar solutions. Exposure to Google Workspace administration would be highly beneficial. Experience working with IT service management or ticketing systems. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work independently whilst contributing effectively ...

supporting mobile technologies, including Android and iOS devices. Good understanding of remote support technologies such as RDP, VPN and Terminal Services. Experience using IT Service Management or Service Desk systems to manage incidents, requests and changes. Strong fault-finding and diagnostic skills, with the ability to analyse complex technical problems ...

Baan preferred. Experience with SQL, reporting, analytics, integrations, or data management. Experience with Microsoft Power BI, Power Apps, or Power Automate. Familiarity with IT service management Candidate Profile The successful candidate will be a practical, organized, and collaborative business-systems professional who can understand complex manufacturing requirements and translate them ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

governance Cross team management to lead the delivery of releases Experience of digital service delivery Experience of continuous delivery Experience of working with an ITSM tool Strong customer service approach and team player Desirable Criteria Technical experience in development, testing or configuration management Experience of Service Management Tools ITIL experience ...

services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/ ...

/Wi-Fi troubleshooting MDM/BYOD solutions Endpoint security and anti-virus tools PowerShell (or similar) for basic automation Service Desk/ITSM systems Windows 10/11 environment support End-user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

users A proactive approach and the confidence to take ownership of infrastructure issues Experience with HPE infrastructure, Azure, Entra ID, Microsoft 365, PowerShell, Halo ITSM or manufacturing environments would be advantageous. If you're an Infrastructure Engineer with genuine firewall and networking experience who wants greater ownership and exposure ...

deliver complex customer projects successfully. Proven delivery of cloud, infrastructure, and Microsoft 365 transformation projects Experience with Azure migrations, Modern Workplace deployments, and ITSM change Azure Fundamentals certification minimum, with advanced certifications preferred Strong knowledge of PRINCE2, Agile, or PMP project delivery methods Confident stakeholder management and customer-facing communication ...

configuration and deployment experience with ServiceNow ITAM/HAM Pro modules. Strong understanding of CMDB, CSDM (Common Services Data Model), ITOM Discovery, and ITSM integrations . Proficiency in ServiceNow scripting and architecture , including: Glide REST/SOAP APIs Flow Designer Typically 3–8+ years of total IT experience , including multiple ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

this role, and 60% of your working time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders … with the ability to collaborate across teams and organisational boundaries.Be pragmatic and persuasive with strong negotiation skills.Essential Criteria Experience of working in an IT Service Management or Service Delivery role, contributing to the effective operation of live IT or digital services within a structured service management framework (for example ITIL ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. AI Skills Accenture expects all of its people to utilise ...

service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation. Strong experience in IT Service Management or Service Transition within a senior customer-facing role Proven success delivering complex transitions across multiple customers or programmes Good understanding of ITIL best ...

work independently in a fast-paced, on-site environment· You have a strong analytical mindset and communication skills.· You have an understanding of IT Service Management principles ideally ITIL.What happens next Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters ...

contract governance. Oversee vendor strategy, cost optimization, and risk management. Transformation & Technical Leadership - Direct enterprise-scale transformation programs including cloud migration, data center modernization, ITSM transformation, and infrastructure refresh. Provide executive governance across compute, storage, networking, security, and cloud ecosystems. Champion automation, AIOps, and modernization initiatives. Customer & Stakeholder Engagement ...

organisational priorities into practical technology, reporting and performance solutions. Professional membership in a relevant discipline such as CIPS, Project Management, Change Management or IT Service Management (or equivalent professional experience), together with substantial leadership experience. Why Join Us? At Birmingham City Council, you'll play a critical leadership role ...