2 of 2 Permanent Journey Map Jobs in the West Midlands

help guide delivery through agile practicesensuring the product grows in value over time. What Youll Be Doing Support and lead discovery: workshops, interviews, journey mapping, problem definition Translate insight into epics/user stories with clear acceptance criteria Own and manage the backlog, keeping the team focused ...

Automising and running CRM campaigns across email and lifecycle channels Designing and maintaining end-to-end customer journeys , including hybrid flow-chart style journey mapping Driving loyalty and repeat engagement through data-led automation Working closely with the marketing team to align CRM activity with wider campaigns Analysing ...