2 of 2 Permanent Knowledge Management Jobs in the West Midlands

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … quickly and reducing reliance on traditional support channels. Working closely with Customer Services, Marketing, Product and Technology teams, you'll support the development of knowledge bases, AI tools and customer experience initiatives that improve satisfaction and drive operational efficiency. Key Responsibilities Create and maintain help centre, FAQ and knowledge ...

strong alignment to both firmwide and Divisional objectives, as well as identifying how success can be tracked and measured. Collaborating with colleagues in Knowledge Management and divisionally aligned roles, to ensure a coordinated, balanced pipeline of opportunities and prioritisation of resource. Participating in relevant innovation events, workshops, etc. … skills required: A solid understanding and grasp of GenAI and its applicable capabilities/potentials, with some practical experience in harnessing for value. Change management/process improvement experience Strong stakeholder engagement and management skills Experience of identifying and effectively implementing improvements into practice. A passion for innovation ...