5 of 5 Permanent Knowledge Transfer Jobs in the West Midlands

integration solutions. Monitor interfaces, integration services and data exchange processes to ensure reliability and performance. Produce and maintain technical documentation, support procedures and knowledge articles. Provide guidance and knowledge transfer to Service Desk and Second Line support teams. Identify opportunities to improve integration processes, automation and system … customers, third-party partners and integration providers. This role offers an excellent opportunity for someone with existing EDI and integration experience to broaden their knowledge of ERP systems, business processes and enterprise applications ...

application support to customers, troubleshooting issues and identifying root causes. Create and maintain system documentation, configuration guides, and process documentation. Support user training and knowledge transfer activities where required. Work with internal stakeholders to ensure projects and customer requests are delivered successfully. What we're looking for Experience ...

Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable Desirable Qualifications HP Certified Technician Xerox Solutions or Production Print Certifications CompTIA A+, Network+, or equivalent IT certification ...

technical specifications Monitor system health, proactively identify issues and implement improvements to performance and reliability Document system configurations, custom code and support procedures for knowledge transfer Plan and support Zoho upgrades, migrations and new module rollouts with minimal disruption Essential Skills Hands-on Deluge scripting experience, including custom … functions, scheduled scripts and connections Strong Zoho CRM configuration experience, including layouts, modules and Blueprint Zoho Creator application development experience Working knowledge of REST APIs, JSON and OAuth 2.0 Ability to troubleshoot and debug Deluge code independently Clear written and verbal communication skills, with the ability to work effectively ...

contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35 … email and chat channels Manage BAU activity, including incidents, defects, backlog and incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows/IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks ...