Incident Manager: Lead Major Incidents & SLA Delivery
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring calm under pressure, escalation when needed and leadership of operational teams. You will … manage major incidents, ensure SLAs are met and work with 1st/2nd line, suppliers and technical teams. The position is based in Solihull in a full-time, permanent capacity. #J-18808-Ljbffr ...