1 to 25 of 148 Permanent Microsoft 365 Jobs in the West Midlands

that help customers design, implement, and optimise modern workplace platforms. The Principal Modern Workplace Consultant plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control … role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. ...

dependant on experience This is an exciting opportunity for a highly skilled IT professional who enjoys solving complex technical challenges, working with the latest Microsoft technologies, and delivering exceptional service to a diverse customer base. You will act as a senior technical escalation point within the support team, working … play a key role in maintaining and improving customers' IT environments. You will be responsible for diagnosing and resolving complex technical issues across Microsoft 365, cloud platforms, networking, cybersecurity, and infrastructure technologies, while supporting the continued development of support services. Where you'll Make an Impact Support ...

looking for an experienced, customer-focused Technical Presales Consultant to help customers transform how they work through Microsoft Modern Work, Microsoft 365 Copilot, Copilot Studio, agentic AI and the wider Microsoft ecosystem. You'll act as a trusted adviser, working with customers, Microsoft, account … real business challenges and accelerate adoption and value. You'll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What you will ...

will be doing - Own and resolve escalated incidents from the First Line Support team in line with agreed SLAs. - Troubleshoot hardware, software, networking, identity, Microsoft 365 and cloud-service issues. - Carry out root-cause analysis for recurring problems and implement practical, lasting fixes. - Provide clear, professional updates … customers and deliver an excellent support experience. - Support Windows endpoints and servers, Active Directory, Microsoft Entra ID, Microsoft 365, networking equipment and security services. - Complete installations, upgrades, maintenance and project work across customer environments. - Maintain accurate ticket notes, technical documentation and knowledge-base articles. - Proactively monitor ...

Microsoft 365 Modern Workplace Implementations Engineer Microsoft 365 Modern Workplace Implementations Engineer West Midlands T2M are currently working with an award-winning managed service provider who, off the back of continued growth and new contract wins, are now looking to add a Microsoft … from an MSP or multi-customer background. You’ll be strong across Entra ID, Conditional Access and MFA, and have at least one meaningful M365 migration under your belt, ideally tenant-to-tenant across Exchange, OneDrive, SharePoint and Teams. You’ll also have good working knowledge of the wider 365 ...

title Microsoft Teams Implementation – Project Lead Contract 6 month fixed term contract Location Wildwood Drive, Worcester, WR5 2QT The role Help us transform the way we work St Richard’s Hospice is looking for an experienced and motivated Microsoft Teams Implementation Project Lead to lead an organisation-wide … project to strengthen how we use Microsoft Teams and the wider Microsoft 365 environment. This is an exciting opportunity to play a key role in establishing a secure, consistent and user-focused approach to collaboration across the organisation. You will lead the implementation of a Microsoft ...

lead a platform that reaches more than 12,500 colleagues across our Support Centre, stores, garages and field‐based teams. Having recently deployed Microsoft 365 E5, we're looking for a Modern Workplace Lead to take ownership of the platform, ensuring we're not only running … Viva and Copilot for Microsoft 365 Drive platform adoption and value realisation, ensuring colleagues are maximising the capabilities available through our M365 investment Develop and deliver a roadmap for new Microsoft capabilities, AI‐enabled solutions and colleague productivity improvements Use platform data and user insights ...

Advisor 3rd Line Department: Service Operations Employment Type: Permanent Location: Birmingham Compensation: £30,000 - £40,000/year Description 3rd Line Support Engineer – Azure & Microsoft Technologies Location: Birmingham Salary: £30,000 - £40,000 Hours: 37.5 hours per week over 5 days, on a rota basis. Our desk runs from … Birmingham. 3rd Line is the most senior technical support level on the desk. It’s a hands-on specialist role, built around complex Microsoft 365 and Azure problems. Azure is Microsoft’s cloud computing platform. You’ll own your own caseload from start to finish ...

been helping businesses Do More with technology for over 40 years. The Office of the CTO sets the direction for how we turn Microsoft innovation into services our customers love, and this role owns one of our biggest bets. We're an Investors in People Gold employer … Modern Work and AI service portfolio. You'll define the technology and service strategy, architecture, standards, roadmap, commercial propositions and lifecycle for Microsoft 365, Copilot, collaboration, employee experience, workplace productivity and AI transformation. Working with Product and Services, Platforms and Engineering, Alliances and Technology, Sales, Marketing ...

consulting, architecture designing, building, migrating, and testing workplace services and solutions. Are you passionate about helping organizations transform their work culture and productivity with Microsoft Cloud solutions? Do you have the skills and experience to design and implement modern workplace solutions that meet the needs and goals of complex … stakeholders, IT leaders, and technical teams to understand the customer's vision, challenges, and requirements, and to propose innovative and scalable solutions that leverage Microsoft 365, Azure, and AI capabilities. You will also oversee the implementation and adoption of the solutions, ensuring that they align with ...

environment is secure, reliable, scalable and appropriate for a technically demanding engineering and manufacturing organisation. This includes responsibility for corporate IT, engineering systems, Microsoft 365, cloud services, networks, hardware, software licensing, cyber security, data protection, backup and disaster recovery, user support and IT supplier management. … activities. Support customer security assessments and cyber‐security questionnaires. Support implementation of additional information‐security controls where required by automotive, marine or defence customers. Microsoft 365, Cloud & Collaboration Systems Administer and optimise Microsoft 365 services including: Entra ID/Azure Active Directory, Exchange Online ...

into technical solutions which ensure the service area continues to enable the business to achieve its targets and objectives. An understanding of Technical Concepts: Microsoft Azure Azure Resource Manager (ARM), Virtual Machines, VNets, Virtual Gateways and VPN, App Services, Storage Accounts, Backup Vault and Recovery Services, Azure … Azure Functions AWS Knowledge Observability: monitoring, performance metrics, logging, and automated response. Product Lifecycle: development, UAT, production, EOL Familiarity with product licensing: Microsoft, O365, and Azure Configuration management, IAAC Microsoft 365 platform admin Exchange, SharePoint, Teams, OneDrive, PowerBi Microsoft Endpoint Manager, Intune PowerShell (.NET languages ...

Description Provide advanced remote and onsite technical support for end users across Microsoft 365, Azure, Windows, macOS, mobile devices, and business applications. Act as the primary escalation point for Tier 1 Engineers, owning complex incidents through to resolution. Troubleshoot and resolve issues relating to Microsoft 365 … Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), and Intune. Administer Microsoft Intune, Autopilot, device compliance policies, application deployment, and endpoint security configurations. Manage Microsoft Entra ID, Active Directory, Group Policy, user provisioning, access management, and identity-related issues. Support Azure-hosted services, Azure Virtual Desktop ...

Modern Workplace Services team and help shape a secure, modern and AI-enabled workplace for our global organization. In this role, you'll combine Microsoft 365 and Modern Workplace expertise with Microsoft Copilot and AI enablement , helping our teams use technology to work smarter and more … effectively. What You'll Do Develop and improve Microsoft 365 and Modern Workplace services Support endpoint, device and application management, including Intune Identify and implement high-value Microsoft Copilot and AI use cases Build solutions using Copilot Studio, Power Platform and Power Automate Drive Copilot adoption ...

school environments. You’ll work alongside experienced technicians, helping teachers and school staff get the most from their technology. From fixing everyday Windows and Microsoft 365 issues to preparing laptops and supporting classroom devices, you’ll gain practical experience while completing your apprenticeship training. … Shropshire and the West Midlands. Our technicians help schools keep their technology working reliably and securely, supporting everything from laptops, desktops and printers to Microsoft 365, cloud services, networks and classroom technology. This is an opportunity to learn from people who work with these technologies every ...

looking for an experienced, customer-focused Technical Presales Consultant to help customers improve their security posture and resilience using the Microsoft Security portfolio. You'll act as a trusted adviser across identity, threat protection, security operations, data security, compliance and cloud security, translating customer risk and operational priorities into … funded engagements into sustained security improvement, professional services and managed security service outcomes Technical knowledge Microsoft Defender XDR, including Defender for Endpoint, Office 365, Identity and Cloud Apps Microsoft Sentinel: security operations, SIEM and SOAR concepts, analytics, automation and use-case development Defender for Cloud: cloud ...

looking for an experienced, customer-focused Technical Presales Consultant to help customers improve their security posture and resilience using the Microsoft Security portfolio. You’ll act as a trusted adviser across identity, threat protection, security operations, data security, compliance and cloud security, translating customer risk and operational priorities into … funded engagements into sustained security improvement, professional services and managed security service outcomes Technical knowledge Microsoft Defender XDR, including Defender for Endpoint, Office 365, Identity and Cloud Apps Microsoft Sentinel: security operations, SIEM and SOAR concepts, analytics, automation and use-case development Defender for Cloud: cloud ...

growing, and we’re looking for a skilled and customer-focused Cloud Engineer to strengthen our Managed Services capability. If you’re passionate about Microsoft cloud technologies, confident working across multiple customer environments, and enjoy solving complex technical challenges, this role offers the perfect blend of consultancy, delivery … support. About the Role You’ll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that ...

telephone, remote support and diagnostic tools. Troubleshoot and resolve complex issues across Linux and Tripos environments. Diagnose, troubleshoot and resolve issues across supported Microsoft Windows Server environments Proactively monitor and manage customer environments using remote monitoring and management (RMM) tools, identifying and resolving issues with minimal disruption to users. … Create and manage user accounts and access permissions using Microsoft Active Directory and Microsoft Entra ID. Administer Active Directory and Microsoft Entra ID environments for contracted customers, including user, group and access management. Manage and monitor backup solutions for contracted customers, including investigating and resolving backup failures ...

connectivity issues. Installing, configuring, maintaining and repairing IT equipment and systems. Setting up and managing computers, devices, peripherals and user accounts. Supporting Windows environments, Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory and Microsoft Intune. Managing incidents escalated by the Service Desk that require … Looking For Previous experience in an IT Support Engineer, Desktop Support, Service Desk or similar technical support role. Strong knowledge of: Windows operating systems Microsoft 365 Active Directory/Microsoft Entra ID Cloud-based IT environments Good understanding of networking fundamentals, including TCP/IP, DHCP ...

Focus Group in Birmingham is seeking a 3rd Line Support Engineer to own complex Microsoft 365 and Azure incidents from start to finish, serving as the go-to expert for the service desk. You will mentor 2nd Line engineers, design changes across the Microsoft 365 … Azure estate, and collaborate with Microsoft support to resolve high-impact issues while aligning with Change Management. #J-18808-Ljbffr ...

users and keeping our campuses connected and operational. No two days are quite the same. From resolving day-to-day technical issues and supporting Microsoft 365 services, to setting up devices, assisting with projects, and providing face-to-face support, you'll play an important role … phone, email, remote support tools, and our service desk system. Troubleshooting and resolving a broad range of hardware, software, device, and connectivity issues. Supporting Microsoft 365 technologies, including Azure AD, Exchange, and Intune. Setting up and maintaining laptops, desktops, mobile devices, and peripherals. Assisting with user onboarding ...

Systems Engineer Techcare helps businesses get more from their technology. Our work is consultative and proactive, from managing complex Microsoft 365 environments to deploying cyber security frameworks. This year we won Greater Birmingham Chamber of Commerce awards for Customer Commitment and Business of the Year. … standards. What you'll need: Service desk experience, resolving incidents and service requests to ITIL-aligned processes. Managing identity and access in Microsoft 365 Completing joiners, movers and leavers within SLA. Hands-on PSA and RMM experience (ConnectWise, N-able or similar). Microsoft 365 ...

issue up to the point of resolution Remaining up to date with the latest technologies and platforms Assist with cross training Essential Skills Microsoft Windows desktop … Installation and Troubleshooting skills Microsoft Office all recent versions including 365 Microsoft Windows Server Microsoft Exchange Server, Office 365 and Exchange Hybrid Deployment – Experienced with message flow and troubleshooting mail server problems and outages Active Directory and Azure AD, Microsoft Teams deployment ...

into the senior IT leadership team, you'll take responsibility for the day-to-day management and continual improvement of a fully cloud‐based Microsoft environment. You'll oversee external technology partners, ensuring infrastructure services, end‐user support and device management operate effectively across a geographically dispersed business. Beyond … contribute to projects spanning AI, automation, cybersecurity, systems integration and new office infrastructure. What You'll Be Doing Managing and improving Microsoft Azure, Microsoft 365 and Intune environments. Overseeing third‐party IT suppliers, service delivery, escalations and performance. Taking ownership of infrastructure operations, device lifecycle management ...