1 to 25 of 66 Permanent Microsoft 365 Jobs in the West Midlands

Drive revenue. Shape customer success. Be our next Microsoft Sales Specialist! Were looking for a highly motivated and results-driven Microsoft Sales Specialist to join our dynamic sales team. In this role, youll help shape the success of our Microsoft-led solutions by driving sales growth, building … fantastic opportunity to join a fast-paced, forward-thinking organisation where your commercial impact will be recognised and rewarded. About The Role As a Microsoft Sales Specialist, you will: Identify and qualify new opportunities , engaging with SME and Enterprise clients to position Microsoft products and services that deliver ...

role Were looking for a Microsoft 365 Copilot & Digital Workplace Engineer to take the lead in shaping our Artificial Intelligence (AI) powered workplace of the future. This is a rare opportunity to sit at the intersection of cutting-edge AI, modern workplace engineering, and real organisational change … This is not an ordinary engineering role. This is your chance to own Copilot transformation end to end. Designing, securing, and scaling Microsoft Copilot and Copilot Agents while improving digital behaviours and modern workplace practices across the organisation. As our central subject matter expert, youll set the strategy, build ...

infrastructure and operational excellence across Cloud services, business applications, and core networking systems. The successful candidate will lead the management of a new Microsoft 365 tenant, ensure system availability, performance, drive compliance and security. This role involves hands-on support, collaboration with external partners, and the implementation … looking for Engineers with strong experience in Exchange, Intune, SharePoint, mobile and laptop support - CVs must demonstrate this to be considered. Key Responsibilities: Administer Microsoft 365, Azure, Intune, and Entra ID environments. Support infrastructure standardisation and performance optimisation. Manage DNS, DHCP, and core network services. Lead SharePoint ...

line helpdesk support for business clients Provide on-site field support, troubleshooting hardware, network and software issues at customer locations Support Microsoft 365, cloud services and account configurations Assist with server and workstation deployments, maintenance and upgrades Troubleshoot and maintain network infrastructure (LAN/Wi-Fi, routers … that keep businesses running. What we’re looking for Previous experience in IT support or technician role (MSP experience desirable) Good working knowledge of Microsoft 365, Windows environments and Active Directory Basic networking understanding (TCP/IP, DNS, DHCP, VPN) Hardware, software and peripheral troubleshooting experience Willingness ...

ensuring service quality, performance (SLAs), and continuous improvement Act as a technical escalation point for complex infrastructure, security, and systems issues Own and oversee Microsoft tenant administration (Microsoft 365), including platform configuration, security baselines, and service health. Manage identity and access management through Azure AD/… diagrams) and contribute to process standardisation/automation Travel occasionally to European sites as required Skills & Experience Strong, broad knowledge of IT systems, including: Microsoft technologies (Microsoft 365, Azure/Entra, tenants) Domains and identity management Infrastructure (on-premise and cloud) IT security principles and controls ...

Support Analyst - Windows, M365, Intune Coleshill, Birmingham £32,000 - £35,000 + Benefits inc. healthcare We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands … line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact. Key responsibilities include: Providing on-site IT support across office and warehouse environments Windows ...

projects About you Essential Proven experience in a 1st/2nd Line IT Support role Strong working knowledge of Windows 10/11 and Microsoft 365 Experience supporting Active Directory users and devices Confident troubleshooting hardware, software, and connectivity issues Strong communication skills and a proactive, problem … solving approach Desirable Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP) Experience in a manufacturing or operational environment Relevant IT certifications (e.g. CompTIA, Microsoft) What you'll get in return We offer a competitive salary ...

line technical support for escalated incidents and service requests. Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure. Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments. Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco). Implement new technologies, upgrades … Line or Senior Infrastructure Engineer role within an MSP. Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP. Experience with Microsoft 365, Exchange Online, Azure, Intune, and SharePoint. Solid understanding of networking concepts (VLANs, VPNs, routing, firewalls). Familiarity with virtualization technologies (VMware, Hyper ...

line support via ticketing system, email, phone calls and face-to-face Supporting new starters and day-to-day user issues Working with Microsoft 365, Intune, Entra ID, Exchange, and Defender Triage, troubleshoot and escalate tickets appropriately to 2nd line where needed Contributing to internal knowledge base … team Supporting users across laptops, mobiles, tablets, and remote devices Technical environment - Microsoft-first environment (Hybrid Azure/on-prem) Intune, Defender, M365, AD & Entra Cyber Essentials Plus certified, security-driven culture Structured ITIL-based service desk What we're looking for Experience working within a 1st line ...

support and day-to-day maintenance of systems for all users · Manage servers (Windows & Ubuntu), Active Directory, virtual machines, backups, and IT documentation · Support Microsoft 365, Windows operating systems, and network devices (switches, firewalls, printers, laptops/desktops) · Assist with software installation, network management, and IT security … Support Engineer, Infrastructure Engineer, Network Engineer, Software Developer, or Technical Support Analyst - Windows Server, Ubuntu, Active Directory, VMware/vSphere, SQL Server, MySQL, Microsoft 365, Azure, Fortinet, Cisco Meraki, PHP, Python, C#.NET Core, Laravel, Jira, Confluence, GitHub, BI reporting tools, and IT security systems. INTERESTED? Please click ...

issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such as Exchange Online, Teams, SharePoint, OneDrive, and security tools. Define and enforce IT security policies, perform risk assessments … policies, producing regular reports on performance and compliance. Skills 5+ years experience in IT infrastructure management. Strong knowledge of Windows 10/11, Microsoft 365, Azure (IaaS/PaaS), Active Directory, Group Policy, and optionally Intune. Understanding of IT security principles and vendor management. Proven leadership, project ...

issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such as Exchange Online, Teams, SharePoint, OneDrive, and security tools. Define and enforce IT security policies, perform risk assessments … policies, producing regular reports on performance and compliance. Skills 5+ years’ experience in IT infrastructure management. Strong knowledge of Windows 10/11, Microsoft 365, Azure (IaaS/PaaS), Active Directory, Group Policy, and optionally Intune. Understanding of IT security principles and vendor management. Proven leadership, project ...

technical team. They deliver comprehensive IT support, cybersecurity, cloud services and solutions to businesses locally and across the UK, working with technologies such as Microsoft 365, cloud platforms, networking/security tools and business support systems . This is a hands-on role supporting clients’ IT environments … knowledge base resources What we’re looking for Previous experience in a service desk or IT support role Strong understanding of Windows OS, Microsoft 365 and common business applications Knowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi) and security basics Excellent problem-solving and customer ...

company’s continued growth and expansion , with heavy involvement in the long-term technical and service strategy . The organisation delivers managed IT support, Microsoft cloud solutions, cybersecurity, networking and infrastructure services to a diverse client base. This position combines hands-on 3rd line technical expertise with leadership … impact incidents and long-term problem management activities Provide technical leadership, mentoring and guidance to 1st and 2nd line engineers Drive best practice across Microsoft 365, Azure, Windows Server, networking and security Play a key role in technical decision-making, tooling and service development Contribute to documentation ...

Acting as a 2nd/3rd Line escalation point for complex technical incidents Delivering on-prem to cloud migration projects, with a focus on Microsoft 365 and Azure Providing presales and technical advisory support to the sales team Engaging directly with customers to understand requirements and shape … wide range of technologies and customer environments. Required experience: Strong background within an MSP or multi-customer environment Solid technical expertise across Microsoft 365, Azure, and traditional on-prem infrastructure Confident troubleshooting ability at a 2nd/3rd Line level Experience delivering technical projects, ideally cloud migrations ...

apprenticeship qualification. You will support colleagues by helping to resolve ICT queries, triaging issues through the helpdesk, and guiding users on systems such as Microsoft 365, Teams, and other essential Council technologies. You’ll assist with meetings, data management tasks, device setup and recovery, and the onboarding … Investigate, triage, and escalate ICT issues raised through the helpdesk, working with specialist teams where needed. Support users with software and digital tools , including Microsoft 365, Teams, remote working tools, and encryption systems. Assist with data management and reporting , helping to interpret reports, resolve data issues ...

communications and internal knowledge snippets Implement small automations via Power Automate, Zapier/Make, or Excel Power Query Provide first-line IT support for Microsoft 365, devices, and accounts Document new processes and provide simple training/guides for colleagues Option B – CRM & Outbound Activity Maintain … confident on phone and email Hands-on experience as admin/power user of an e-commerce platform (Shopify, WooCommerce, Magento, or similar) Strong Microsoft 365 skills (Outlook, Excel, Teams) and first-line troubleshooting ability Comfortable managing product data files (CSV, images, attributes); basic HTML/ ...

relevant field such as Computer Science Information Systems Business or similar or equivalent experience A strong interest in low-code development and Microsoft technologies An understanding of or willingness to learn about the Power Platform including Power Apps Power Automate Power BI Power Virtual Agents and Copilot Studio … exposure to Microsoft 365 Dynamics 365 or Azure is a plus but not essential Proactive attitude with a passion for solving real-world business problems through technology Strong analytical and problem-solving skills Excellent communication skills both written and verbal Team-oriented mindset with ...

delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support … with a proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys ...

accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster … Server: MS Server, MS Clustering, AD, Group Policy Virtualization: VMware, ESXi, Hyper-V, vSphere Server Hardware: HPE & Dell Servers Microsoft Azure Office 365 Backup Technologies: Veeam Backup, Replication TCP/IP, DNS, WINS, DHCP PowerShell SAN (HPE) A full UK driver's license is essential ...

Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers ...

ITSM platform (e.g., Hornbill) Build, configure, and deploy Windows 10/11 laptops and desktops Deliver Laptop Refresh programmes and device lifecycle management Administer Microsoft Intune, Autopilot, and mobile device management Perform software installations, updates, and patch management Monitor device compliance, antivirus, and security tooling Support Active Directory administration … Experience Proven experience in a 2nd Line/Digital Workspace/EUC/Field Engineer role Strong knowledge of Windows 10/11 and Microsoft 365 Hands-on experience with Microsoft Intune and device management tools Experience delivering Laptop Refresh/Device Rollout programmes Familiarity with ...

Hyper-V. Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication ...

around future technology direction Staying informed on emerging tools and techniques, bringing forward new ideas that add value Essential technical experience: Strong knowledge of Microsoft Azure (IaaS, PaaS) and cloud-native design Experience working with enterprise integration patterns and API management Practical experience with: Azure AD, Azure DevOps Microsoft 365, Win365, Power Platform Strong knowledge of Microsoft Azure (IaaS, PaaS) and cloud-native design principles. Integration tools/Middleware Identity & Access Management AI related technologies Enterprise applications (document/case management, CRM, finance systems) Networking and infrastructure fundamentals Agile delivery methodologies What's on offer ...

software applications. Knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft Office 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Experience with ...