9 of 9 Permanent Microsoft Exchange Jobs in the West Midlands

high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support … proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys problem ...

taking ownership. Essential Experience Proven background in a Senior/3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID/Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/… DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers ...

Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. As our Senior IT Support Analyst … doing · Taking ownership of the Freshservice helpdesk, ensuring tickets are prioritised and resolved within agreed service levels. · Providing expert 2nd line support across Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint and core business applications. · Acting as the first technical escalation point, providing guidance ...

areas – Networking: CCNA-level knowledge; experience with Cisco, Fortinet, Rukus; VLANs, VPNs, firewalls. Hardware: Server infrastructure, RAID, SAN/NAS, cabling, wireless tech. Microsoft: Windows Server (2012–2025), Exchange Online, Azure AD, Intune, Office 365, Windows 10/11. Virtualisation: Hyper-V, VMware; cloud platforms (Azure ...

issues. Manage and optimise Windows Servers, VMware virtualisation platforms, and storage solutions to ensure high availability and performance. Administer cloud-based services including Microsoft 365, Exchange Online, SharePoint, and Teams, ensuring seamless collaboration and security. Oversee user account lifecycle processes such as onboarding, role modifications … Server environments and supporting virtualisation platforms like VMware. Strong understanding of networking principles, including switching, routing, and wireless connectivity. Hands-on experience with Microsoft 365 administration and cybersecurity best practices. Familiarity with backup and disaster recovery technologies such as Veeam. Experience working within ticketing systems and service management ...

career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product … Stack including Active Directory/Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work ...

continuous improvement of the organisation’s IT infrastructure estate. You will operate as an escalation point, working across a broad technology stack, including Microsoft and Azure cloud platforms, and contributing to both business-as-usual operations and strategic project delivery. Key Responsibilities Act as a 3rd line escalation … high-performing team About You Proven experience operating at a 3rd Line Infrastructure Engineer level within a complex environment Strong expertise across: Microsoft Intune, Azure/Microsoft Entra ID, PowerShell scripting and automation, Microsoft 365 security and compliance tools (Defender, Purview), Exchange ...

service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup … resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding ...

regulatory obligations including the Solicitors Regulation Authority (SRA) Standards, Regulations, and Principles Required experience EDR – platform management, EDR policy configuration, and SIEM tuning Microsoft Security: Defender (ATP), Azure Security Centre, Entra ID, Intune, Conditional Access Next Gen firewalls: Palo Alto Prisma (preferred) or similar – configuration and management Email … security: Mimecast, Exchange Online, DMARC, and email DLP (Tessian or equivalent) Identity and Access Management: CyberArk, Entra ID, SSO, MFA, and PAM solutions SIEM tooling: Sentinel, Exabeam, Splunk, or equivalent Vulnerability management: Tenable or equivalent enterprise toolsets Scripting and automation: PowerShell (preferred), KQL, or similar Data Loss Prevention ...