2 of 2 Permanent Qualitative Research Jobs in the West Midlands

Private & Public Beta Phase. Key Responsibilities Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels) Research design & experimentation. Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the HMRC Experimentation team. Develop … hypotheses, define success metrics, and ensure statistical validity. Build processes for integrating qualitative insights with quantitative findings. Champion triangulation to ensure robust, multi-source evidence for decision‐making. Produce concise weekly outputs and dashboards for senior stakeholders. Translate complex data into clear, actionable insights for non‐technical audiences. Ensure ...

modern design tools (Figma preferred) and design thinking methodologies Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field Demonstrated commitment ...