11 of 11 Permanent Qualitative Research Jobs in the West Midlands

will deliver actionable insights that help define the right service experiences and focus them on user needs. You will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary … people through quality products and services. MINIMUM (ESSENTIAL) REQUIREMENTS Understands the difference between requirements and user need and how they drive choice of research method Excellent knowledge of qualitative research methods Sound knowledge of quantitative research methods Can design and write research plans, working with ...

experienced researcher who enjoys leading discovery, mentoring others and helping organisations make evidence-based decisions. As a Senior User Researcher, you'll lead research activities across complex digital programmes, ensuring products and services are shaped by genuine user insight. You'll work closely with multidisciplinary teams and senior stakeholders … championing user-centred design from discovery through to delivery. Responsibilities Plan and lead qualitative and quantitative user research across the full product lifecycle. Turn research findings into clear, actionable recommendations for product and design teams. Work closely with designers, developers and Product Managers to shape user-centred ...

Strategy, aligning marketing, operations, product, and support teams on customer experience goals. Partner with the Halfords Customer Insight team to combine quantitative analytics and qualitative research, providing a comprehensive understanding of customer behaviour and motivations. Leverage NPS, CSAT, Google reviews and other feedback channels to amplify customer insights ...

post-mortems. 4. Drive Discovery & Customer Insight at Scale Embed deep, continuous discovery across the product team — customer calls, field visits, usage analytics, and qualitative research. Maintain a strong personal connection to customers, engineers, planners, and contract managers. Synthesise insight across verticals to identify portfolio-level opportunities and risks. ...

programme. Influence regional approaches to data sharing and information governance, helping partners overcome barriers to collaboration. Build and maintain relationships with data, insight, research and information governance professionals across partner organisations. Establish and coordinate the regional Data, Insight and Information Governance Network. Bring together intelligence from multiple organisations … Sharing Agreements, Data Sharing Agreements and appropriate governance arrangements. Produce regional insight reports, dashboards, briefings and evidence summaries. Support the collection and interpretation of qualitative and quantitative evidence. Combine data, lived experience insight and practitioner knowledge to improve understanding of system performance and outcomes. Support the development of common ...

Pension, Benefits Hybrid WORKING Location: Manchester; Bristol; Leeds; Glasgow; Birmingham; , Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher User Research | Service Design | Digital Transformation Location: UK Wide (Hybrid Working) Salary: £55,000 - £66,000 + Benefits Package About the Role We're supporting a leading digital … consultancy as it continues to grow its User Research capability across the UK. With multiple hires planned, this is an excellent opportunity to join a people-centred organisation delivering impactful digital services across the public and private sectors. You'll work as part of multidisciplinary Agile teams, helping organisations ...

ideal candidate:. Confidence with technology; they need to be able to interact with ICT and manage data related projects. Experience of qualitative research as well as quantitative, they will be helping to manage and translate findings from customer research Experience managing relationships with external partners … Experience of translating complex data, performance information and technical concepts into clear recommendations that support strategic and operational decision-making. Experience of leading customer research and other data or analytical projects Excellent analytical and problem-solving skills, with strong attention to accuracy and detail. Demonstrable experience of influencing, advising ...

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. This is a customer-focused … role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user needs, customer journeys and actionable recommendations. Key Responsibilities Gather, review ...

about making a positive, measurable impact on millions of people through quality products and services. MINIMUM (ESSENTIAL) REQUIREMENTS Lead, plan, develop, and conduct research activities, ensuring the right methods are applied UK Defence Industry experience. Active SC clearance Expert knowledge and application of qualitative and quantitative research methods Sound understanding of information architecture, interaction design, and visual design principles Work closely with client teams to deliver relevant and appropriate research plans and strategies Designs and leads workshops across a project lifecycle Represents user research across the organisation We are passionate about developing people ...

about making a positive, measurable impact on millions of people through quality products and services. MINIMUM (ESSENTIAL) REQUIREMENTS Lead, plan, develop, and conduct research activities, ensuring the right methods are applied Expert knowledge and application of qualitative and quantitative research methods Sound understanding of information architecture, interaction … design, and visual design principles Work closely with client teams to deliver relevant and appropriate research plans and strategies Designs and leads workshops across a project lifecycle Represents user research across the organisation We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior ...

about making a positive, measurable impact on millions of people through quality products and services. MINIMUM (ESSENTIAL) REQUIREMENTS Lead, plan, develop, and conduct research activities, ensuring the right methods are applied Expert knowledge and application of qualitative and quantitative research methods Sound understanding of information architecture, interaction … design, and visual design principles Work closely with client teams to deliver relevant and appropriate research plans and strategies Designs and leads workshops across a project lifecycle Represents user research across the organisation We are passionate about developing people a demonstrated ability in managing, coaching and developing senior ...