2 of 2 Permanent Remedy Jobs in the West Midlands

users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/ More ❯

large multi-site installations with PC-based digital recorders. Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults. Liaise with higher-grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota More ❯