3 of 3 Permanent Remote Desktop Jobs in the West Midlands

ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first- and second-level support for desktops, laptops … permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project-related tasks. Follow security protocols ...

other IT systems. Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates. Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools. Set up and configure end-user devices, including laptops, desktops, mobile devices, and peripherals. Support Joiners, Movers and Leavers … leaver account administration. Collaborate with other IT support teams and third-party suppliers, escalating and assisting with more complex issues where required. Provide remote and on-site support to field-based engineers where needed, including basic device, connectivity, account access and application support. Maintain a knowledge base for known ...

basic connectivity problems. Exposure to Active Directory, Microsoft 365 and Exchange Online would be useful, and anything beyond that like Intune, Azure AD or remote desktop tools is a bonus. Just as important, you’ll be a great communicator on the phone and over email, able ...