5 of 5 Permanent Service Desk Analyst Jobs in the West Midlands

1st Line Service Desk Analyst Windows, O365, Active Directory, Group Policy, DNS, SharePoint, Networking. My client are a well established, award winning IT Services company with offices in London and Wolverhampton. They have an immediate requirement for a 1st Line Service Desk Analyst. As 1st Line Service Desk Analyst you will be … an outstanding communicator driven by fantastic customer service. The 1st Line Service Desk Analyst will be able to demonstrate technical competency across technology such as Windows, O365, Active Directory, Group Policy, DNS, SharePoint, Networking whilst working in a fast paced, client driven environment. You will be you an integral part of the dynamic Service Delivery Team … support your well-being, professional growth, and work-life balance. Great opportunity to join a company that can help growth both your career and technical skill set. 1st Line Service Desk Analyst Windows, O365, Active Directory, Group Policy, DNS, SharePoint, Networking. Windows, O365, Active Directory, Group Policy, DNS, SharePoint, Networking. Windows, O365, Active Directory, Group Policy, DNS More ❯

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to … understand their clients' organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role: As a Service Desk Analyst, you will be an integral part of this great Service Delivery … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

Service Desk Analyst - Aston, Birmingham Salary: £25,500 - £30,000 Full-Time | 40 Hours per Week My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering More ❯

and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Technology Service Desk Analyst You'll be the driving force behind rapid incident resolution and request fulfillment. You’ll take charge of restoring services quickly, ensuring that any disruptions … subjects, keeping you ahead of the curve Hands-on experience with ITSM tools, remote access, antivirus, email, and key user/business applications Relevant certifications such as ITIL Foundation, Service Desk Institute, MCSA, CompTIA A+, Security+, IT Diplomas, and more, showcasing your commitment to professional growth Proven track record in an enterprise-level Service Desk, consistently … our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan – To support your everyday healthcare costs And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspirereading, learning, creativity and play Our Values We are Crafty | Smart with what we've More ❯

processes to maintain compliance and data accuracy Key Requirements of the Entry Level IT Systems Admininistrator Around 6 12 months experience in IT support or administration (e.g. IT Technician, Service Desk, or similar) Basic understanding of Active Directory, Microsoft 365, and Azure AD/Entra ID Excellent attention to detail and strong communication skills Experience working in a More ❯