ITSM & ServiceNow Improvement Consultant
- Hiring Organisation
- TEKsystems
- Location
- Birmingham, UK
under the direction of, the Legal IT Platform Lead, partnering with service owners/support teams/vendors to produce practical artefacts and ServiceNow improvement specifications. Key outcomes: Deliver a current-state service inventory and a prioritised ITSM improvement backlog; produce a minimum viable service pack per SaaS (RACI … view, request catalogue items where relevant); plan/facilitate 24 tabletop incident exercises with actions tracked; create knowledge/canned responses and produce ServiceNow build specs only for agreed quick wins (e.g., routing/categorisation/templates/notifications/standard changes/request flows). The ideal resource ...