10 of 10 Permanent Support Technician Jobs in the West Midlands

2nd Line Support Technician Onsite Are you passionate about problem-solving, tech-savvy, and thrive on helping others? We're looking for a dedicated IT Support Technician to join our clients dynamic team and play a vital role in supporting the smooth operation of their IT systems and infrastructure. As their new IT Support Technician … software problems to configuring laptops and mobile devices, you will help maintain our technical efficiency and ensure a positive experience for all users. Key Responsibilities: Provide first-line IT support via phone, email, and in person. Troubleshoot and resolve issues related to hardware, software, and network systems. Maintain and update the IT asset management system and ensure all systems … are patched and secure. Install, configure, and upgrade IT equipment including PCs, laptops, mobiles, and data dongles. Support all printing solutions and ensure Ricoh software and devices are operating correctly. Perform routine IT operational tasks and maintenance. Keep IT documentation up to date and accurate. Deliver basic IT training and user support to enhance system usage. Ensure compliance More ❯

IT Support Technician Location Telford Package: Up to £27,000 per annum (depending on experience) Up to 24 days annual leave + Bank Holidays Annual Bonus Private Pension Scheme Healthcare Cash Plan Death in service Friendly and supportive culture with lots of employee advancement opportunities Duration: Permanent Hours: Monday- Friday 40 hours per week We’re excited to … Telford that truly puts its people first. With a strong focus on innovation and continuous investment in the latest technology, this organisation offers a fantastic opportunity for an IT Support Technician to join a collaborative and future-focused team. In this role, you’ll provide day-to-day helpdesk support while also having the chance to get … involved in exciting tech projects that will stretch your skills and support your growth. The company is passionate about mentoring and professional development, making this a brilliant step for someone looking to build a long-term career in IT. What you’ll be doing: As the IT Support Technician, you will be getting involved in… Delivering first More ❯

Software Support Technician Annual Salary: £26,000 Location: Burton-On-Trent Job Type: Full-time on site Please note a driver's license is essential for this Delighted to present an IT Software Support Technician role for one of our clients based in Burton-On-Trent, who are a rapidly growing software company. This role would … player, and has a keen interest in technology. You will be improving customer and client relations in a friendly, laid-back environment. Day-to-day of the role: Answering support requests via both telephone and email. Providing answers to client's questions by identifying problems, researching answers, and guiding the client through corrective steps. Installing and configuring our software … learn. Ability to prioritise tasks. An impeccable phone manner and a keen eye for detail. Good understanding of the Windows operating system, and computers. To apply for this Software Support Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. More ❯

About us: Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team. Overview: We are now looking for an … eager candidate to join us as an IT Helpdesk Support Technician apprentice. This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification. Responsibilities: Respond to … customer support requests in line with SLAs Answer phones using standard procedures and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or escalate to 2nd line support More ❯

3rd Line IT Support Technician Up to £45K Stourbridge About the role The role will be responsible in providing 3rd-line technical support to resolve complex hardware, software, and network issues. Responsibilities - (but not limited to) Providing the type of personalised customer service you’d expect from a small firm handling 2nd and 3rd line support via telephone, email and remote support tools. Diagnosing and resolving complex issues in a Microsoft environment. Providing technical expertise to manage and lead the design, configuration and deployment of computer systems, networks and IT & Communication projects. Change and project implementation as well as process improvements, for internal projects as well as client projects. Coordinating with 3rd-parties such … as suppliers and channel partners when required, to resolve problems and queries. The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and install new systems. Person Specification A proven understanding of: o Microsoft More ❯

Location: Birmingham Full-time: Permanent Salary: up to £40,000pa + Bonus Are you a Technical Support Technician or design graduate with an interest in fire safety, product compliance, or performance testing? This could be your ideal next step. We're working with a specialist manufacturer in the steel doors, frames, and windows sector, currently looking to bring … in a Technical Support Technicianto support their growing team. This is a fantastic opportunity to build your technical skills and gain hands-on experience with fire resistance and security-tested products , working closely with experienced engineers and compliance specialists. The Role: Creating and updating 2D AutoCAD drawings for steel doors, windows, and frames Supporting product design and fabrication More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support the helpdesk and being our representative while visiting our clients … at their premises. Responsibilities - (but not limited to) Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users. Creating technical sales quotations to our customers while meeting their business needs in full. Supporting Tier 1 with daily overflow of tickets and calls. Working alongside our 3rd line technicians to escalate calls as … and queries. Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion. The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient. Visiting customer sites to provide support and More ❯

Timing Solutions Ltd. One of the leading Motorsport timing and data companies in the world is currently looking for a competent and enthusiastic Event Timing/Support Technician to hit the ground running. The ideal candidate will have a passion for motorsport and have the following personal skills; Conscientious & Self-motivated Have attention to detail Have excellent organisational … the timing loops Maintain a knowledge of CAN protocols and the on-car equipment that utilises this communication Identify and help deliver continuous improvements to the service delivery function. Support, monitor and assist in the administration and troubleshooting of IT services and systems including Microsoft technologies such as 365. Ensure up to date documentation and accurate reporting as required. More ❯

Timing Solutions Ltd. One of the leading Motorsport timing and data companies in the world is currently looking for a competent and enthusiastic Event Timing/Support Technician to hit the ground running. The ideal candidate will have a passion for motorsport and have the following personal skills; Conscientious & Self-motivated Have attention to detail Have excellent organisational More ❯

Job summary INTERNAL APPLICANTS ONLY - PREVIOUS APPLICANTS NEED NOT APPLY This post will enable you to be a key player of the Hereford Academy of Simulation Training and Ergonomics (HASTE) which provides a multi-disciplinary training service for clinical professionals More ❯