10 of 10 Permanent User Research Jobs in the West Midlands

Working closely with the Scrum team, business stakeholders and customers, the Product Owner will be the driving force behind developing product solutions; accountable for bringing in key insights from user research, quantitative data, and getting the right people in the room to collaboratively develop the right solutions to customer and business needs in the right way. What you … quality results. Product Roadmap and Continuous Improvement -Proactively work on evaluating feature ideas and enhancements to form a prioritised roadmap for your product vertical. Collaborate with Customer Success, Sales, User Research and Technical teams to gather and analyse data, in the form of qualitative user feedback and interviews, and quantitative product metrics and market research. New product … the product backlog to ensure timely delivery of features. Ensure Scrum teams always have a minimum of two sprints worth of work prepared. Produce high quality written features and user stories with detailed Acceptance Criteria and be accountable for stories meeting the Definition of Ready. Release Planning and Product Launch: With the support of Project managers and Scrum Masters More ❯

them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Job Title: User experience designer (UX) Location: Hybrid (Remote with UK travel required) About Methods: Our mission is to improve and safeguard public services. We apply digital tools and ways of working … alongside your client work. We are growing our teams across the company and would love to talk to you about becoming a part of Methods. Role overview: As a User experience designer, you will play a pivotal role in creating user-centred designs that resonate with our audience and align with government standards. Your designs will advocate for … simplicity, accessibility, and effectiveness, grounded in evidence-based research and organisational objectives. Key responsibilities: Develop and implement design practices and standards consistent with government or client guidelines. Identifying, developing and using best practice and standards to design services consistent with the rest of government or our client organisations. Collaborating within a multidisciplinary team by sharing design work, and participating More ❯

and engineering to define and implement innovative solutions for the product direction, visuals and experience. • Execute all visual design stages from concept to final hand-off to engineering. • Conduct user research and evaluate user feedback. • Establish and promote design guidelines, best practices and standards. • Attend and may lead meetings, design reviews, working groups and briefings. • Perform other … and effectively. Requirements What we are looking for? The successful candidate will collaborate with team members and stake holders from multiple groups and organizations, will design application UIs fitting user needs, and will translate high-level requirements into interaction flows and artifacts to transform them into intuitive and functional user interfaces. Technical Proven UI experience. Demonstrable UI design … skills with a strong portfolio. Solid experience in creating wireframes, storyboards, user flows, process flows and site maps. Excellent visual design skills with sensitivity to user-system interaction. Up-to-date with the latest UI trends, techniques and technologies. Experience working in an Agile/Scrum development process. Ability to work in a team environment and be willing More ❯

Renowned for delivering complex, human-centred services across the public and private sectors, this organisation partners with government departments, major institutions, and socially impactful enterprises. With an Agile-first, user-led approach, they are looking for an experienced consultant who thrives in a collaborative, multidisciplinary environment. This role is perfect for candidates with experience in user-centred design … the future of services that affect real people. You will lead UX efforts across digital transformation projects-guiding teams through discovery, testing assumptions, prototyping solutions, and helping clients embed user-focused thinking at the heart of their organisation. Key Responsibilities: Lead Agile teams to create services that are intuitive, accessible, and meet user needs Champion UX best practices … advocating for inclusive and accessible design Translate user research into impactful design decisions Mentor and line manage junior designers, supporting capability growth Build strong relationships with clients and stakeholders, while confidently guiding them through the UX design process Participate in recruitment, pre-sales activities, and thought leadership (e.g. blogs, events) About You: Proven UX design expertise, with a More ❯

yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. About the role We're looking for a visionary Head of User Experience (UX) to join our senior digital leadership team at a pivotal moment of transformation. This role is central to our ambition, ensuring that every touchpoint in the digital … journey is insight-led, intuitive, and impactful. As a strategic leader, you'll be responsible for shaping and delivering a cohesive UX strategy rooted in deep customer research and behavioural understanding, bringing clarity to complex journeys and guiding a talented team to execute with precision and purpose. This is more than just a UX leadership role, it's a … UX thinking across the business, championing best-in-class experiences and amplifying the voice of digital at every level. If you're ready to lead from the front, elevate user experience to a board-level conversation, and make a lasting impact on how customers engage with our digital products, we want to hear from you. Key responsibilities Lead the More ❯

Hybrid with travel to 1-2 days per month) Shape the future of public services We're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across multidisciplinary teams, and make a real difference to how citizens interact with essential services. … solution isn't always obvious, but your expertise and creativity will bring clarity and impact. What you'll do Lead complex service design projects from concept to delivery Champion user-centred design and GOV.UK service standards Coach and mentor teams in iterative, hypothesis-driven design practices Plan and run inclusive, accessible, and sustainable design sessions Integrate data-driven insights … into design decisions Build strong relationships with senior stakeholders and multidisciplinary teams Align user needs with organisational goals in a complex, evolving landscape What you'll bring Proven track record leading service design in government/public services Strong understanding of GOV.UK service standard Expertise in inclusive and accessible design Experience mentoring and coaching design teams Strategic thinking and More ❯

Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Digital, Data & Cloud Job Description Our Analytics team sits within the UCD & Insights Capability, which consists of a number of specialisms including User Research, Content Design, Interaction & UX Design and Analytics. We primarily work in the public sector, supporting initiatives that improve society and the lives of citizens; with not-for … to analyse data Work with others with different roles and skillsets to develop meaningful insights that transform their decision making - for example about government policy, digital product strategy or user experience Define, analyse and visualise a government digital service's KPIs and goals (known as 'performance analysis' in the UK public sector) Influence and inspire clients to take informed … complex joins between combinations of tables and CTEs, analytic functions, regular expressions, scripting and/or arrays/nested data) for data analysis. Data visualisation. You are an experienced user of a data visualisation tool (e.g. Looker Studio, Looker, Power BI, Tableau, Amazon QuickSight) to visualise data and can describe the data stories this has enabled you to tell. More ❯

wireframes and high-fidelity prototypes Use tools like Figma, Adobe XD, Sketch Collaborate with developers and clients Apply UI/UX best practices Understand design systems and grids Conduct user research and A/B testing Focus on mobile and web interface design Get exposure to accessibility standards Work on real-time design projects Paid and unpaid internship More ❯

children and their families. We are looking for a Lead Technical Architect to join the Children and Families digital services portfolio, where we work closely with policy teams to research, design and build services that help families and young people to have the best start in life. As a Lead Technical Architect, your main responsibilities will include: Defining, maintaining … trends, whilst delivering working software early and often. Leading technical specialists in multiple projects and services, on problems that require broad architectural thinking. Defining how to build and operate user-centred, open source web systems in an agile environment, to serve a variety of citizen and government needs. Being responsible for the technical design and development of your service … in the DfE architecture community, where you will share knowledge of tools and techniques, as well as joining related communities of practice and events where appropriate, such as product, user research, design, platforms, security, etc. Helping to build a diverse, inclusive culture across the architecture community. Working with the Head of Profession, colleagues and peers on profession-based More ❯

we can realise our mission of 'making the UK a safer place to be'. About the role and team Our analysis community comprises of business analysts, change managers, user researchers and user experience designers. You will, therefore, be joining an exciting and growing community which sees individuals closely integrated into technical teams. You will spend most of … both functional and non-functional. Ensuring that customer requirements and priorities are accurately documented. Organising and prioritising requirements using techniques such as - but not limited to - product roadmaps, epics, user stories and backlogs. Generating and defining options. Engaging with relevant stakeholders and specialists. Evaluating options for financial, technical and business feasibility. Developing a business change implementation plan to identify More ❯