Telecoms - 1st Line Telco Technical Support
- Hiring Organisation
- Global 4 Communications Ltd
- Location
- Horsham, West Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. What Will You Be Doing? • Handle first-line queries on customer networks across broadband, VoIP, and access circuits. • Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces. • Resolve … platform providers to progress faults on customer lines and hosted voice services. • Maintain structured fault records aligned to regulated standards. • Validate restoration with line tests, QoS checks, and end-to-end call verification on customer services. • Monitor alerting and ticket queues based on service impact and SLAs. • Feed ...