1 to 25 of 35 Permanent Customer Service Jobs in West Sussex

Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and … IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment. As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. … OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions More ❯

Job Title: IT Field Service Engineer Salary: 30-33K + Benefits Location: Worthing, Sussex Job Type: Permanent, full-time Standard hours: Mon-Fri, 8am-4.30pm/9am-5.30pm (40 hours per week) Role We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and … IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment. As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential. … OS Carry out repairs on desktops, laptops and printers as required Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner. Customer equipment handovers providing basic training on printers and laptops Supporting Interactive Audio-Visual equipment Supporting WiFi access points Replacing printer toner on site Liaise with customers via phone, remote sessions More ❯

Job Title: Customer Software Support Assistant Location: Horsham, must be a driver due to location Salary: £25,000 - £28,000 Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home) About the Role: We're recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.You don't need to be a tech … expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software. We're looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction. Customer Software Support Assistant Responsibilities: Respond to customer queries by phone and email Explain how to use features in a clear, easy-to-understand way Work with our team to solve problems and improve the customer experience. Keep the database organise Build positive relationships with customers The Customer Software Support Assistant will have/be: Fantastic customer service skills. Confidence using computers and More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

minimal supervision. Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI). Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms. Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to … actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR). Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain … operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues. Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies More ❯

Excellent written and verbal communication skills. Collaboration: Ability to establish and maintain strong professional relationships. Multi-tasking: Capable of managing multiple tasks in a fast-paced environment. Skills: Strong customer service, project management, and quality control capabilities. Education: Degree in a relevant IT subject or equivalent business experience. This is an exciting opportunity to be part of a … Excellent written and verbal communication skills. Collaboration: Ability to establish and maintain strong professional relationships. Multi-tasking: Capable of managing multiple tasks in a fast-paced environment. Skills: Strong customer service, project management, and quality control capabilities. Education: Degree in a relevant IT subject or equivalent business experience. This is an exciting opportunity to be part of a More ❯

businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising … the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our? Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us … bank holidays. · 5 additional days leave granted based upon length of service. · £250 Bright Ideas Scheme. Employee Recognition Scheme – Including Days Out. · Buy & Sell holiday allowance scheme. · Death in service benefit. · Pension scheme. · Complimentary fresh fruit, tea, and coffee. · Friday fridge. · Company lunches. · £1,000 Refer A Friend Scheme. · Paid Charity leave. What will you be doing? Visiting Client More ❯

+ Vehicle + 37 Days Holiday + Healthcare Scheme An excellent opportunity for a Service Engineer with experience on printers & photocopiers looking to join an expanding company who are well known to look after their staff. Do you have experience servicing and repairing printers & photocopiers? Would you like to join a rapidly expanding company? This leading company specialise in … and with a recent rebrand and a brand new office they are now going through a period of expansion. Due to this they are now looking for a Field Service Engineer to join their expert team. In this role you will be tasked with the service, maintenance and repair of printers and copiers on customer sites around … Sussex, Surrey, London & the South Coast. The business pride themselves on their exceptional customer service, so you will be expected to uphold their high standards and provide an excellent service when on site. This role would therefore suit a Service Engineer with experience on printers and photocopiers who is looking for a new challenge and the More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications … particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the More ❯

Benefits: Hybrid working model Ongoing professional development and training Opportunity to work with cloud technologies Supportive team environment The Requirements: Minimum 2 years' experience in an MSP or IT Service Desk environment Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online Experience with Windows Server (2012R2-2022) and Windows 10/… monitoring, maintenance, and upgrades Configure networking, firewalls, VPNs, and Wi-Fi systems Support with data backup solutions Ensure timely resolution of issues in line with SLAs and deliver excellent customer service If you're keen to join an exceptional team who can offer career growth, hybrid working, and the chance to work with modern IT technologies , then please More ❯

Benefits: Hybrid working model Ongoing professional development and training Opportunity to work with cloud technologies Supportive team environment The Requirements: Minimum 2 years' experience in an MSP or IT Service Desk environment Strong knowledge of Microsoft 365, Azure Active Directory, Intune/Endpoint Manager, Exchange Online, and SharePoint Online Experience with Windows Server (2012R2-2022) and Windows 10/… monitoring, maintenance, and upgrades Configure networking, firewalls, VPNs, and Wi-Fi systems Support with data backup solutions Ensure timely resolution of issues in line with SLAs and deliver excellent customer service If you're keen to join an exceptional team who can offer career growth, hybrid working, and the chance to work with modern IT technologies , then please More ❯

and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft … Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up More ❯

Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner. Maintain a high degree of customer service for all support queries Creating user accounts, resetting passwords etc. Onsite Customer support if and when required To arrange for external technical support with 3rd parties More ❯

Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner. Maintain a high degree of customer service for all support queries Creating user accounts, resetting passwords etc. Onsite Customer support if and when required To arrange for external technical support with 3rd parties More ❯

tools such as Confluence and Jira. Ability to work effectively with colleagues across different teams and departments. Comfortable managing multiple priorities in a fast-paced setting. A background in customer service, project coordination, or quality control is desirable. Educated to degree level in an IT-related subject or equivalent professional experience. The Person: Collaborative: Works well with others More ❯

servers, and infrastructure services. Hardware Lifecycle Management: Installation, decommissioning, spare parts handling, and lease oversight. Data Centre Operations: Rack cabling standards, equipment audits, IT workshop upkeep, and documentation management. Service Management: Incident, problem, and change management with a focus on continual improvement. Collaboration & Projects: Contribute to system and application deployments, participate in technical meetings, and support troubleshooting activities. Qualifications … in Computer Science, Computer Engineering, or Computer Information Systems (minimum 2-3 years of experience). Strong knowledge of Linux distributions. IT literacy with basic troubleshooting skills. Excellent communication, customer service, and teamwork abilities. A proactive, problem-solving mindset with eagerness to learn. Preferred Experience with HPC system architecture (compute and/or storage). Exposure to Systems More ❯

servers, and infrastructure services. Hardware Lifecycle Management: Installation, decommissioning, spare parts handling, and lease oversight. Data Centre Operations: Rack cabling standards, equipment audits, IT workshop upkeep, and documentation management. Service Management: Incident, problem, and change management with a focus on continual improvement. Collaboration & Projects: Contribute to system and application deployments, participate in technical meetings, and support troubleshooting activities. Qualifications … in Computer Science, Computer Engineering, or Computer Information Systems (minimum 2-3 years of experience). Strong knowledge of Linux distributions. IT literacy with basic troubleshooting skills. Excellent communication, customer service, and teamwork abilities. A proactive, problem-solving mindset with eagerness to learn. Preferred Experience with HPC system architecture (compute and/or storage). Exposure to Systems More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯