12 of 12 Permanent Customer Service Jobs in West Sussex

Line Support Advisor to join a growing and dynamic team based in Crawley. This is an excellent opportunity for someone with strong customer service skills and an interest in technology to develop a career in IT and telecommunications support. As a 1st Line Support Advisor, you will … escalation. Key Responsibilities Act as the first point of contact for customers via phone, email, and other channels Provide a professional, friendly, and customer-focused service at all times Accurately log, categorise, and prioritise incoming support requests Diagnose and resolve basic technical issues (broadband, VoIP, hosted telephony, network ...

Hybrid – 2 days a week in office A rapidly growing telecommunications company is seeking a dedicated Service Delivery Coordinator to join the Operations team. This is a fantastic opportunity to be the face of the company, ensuring a seamless experience for customers from sales handover to service activation. … Service Delivery Coordinator, you'll be at the heart of the customer journey, managing communications and coordinating the provisioning of new services. You'll work closely with customers, carriers, and internal teams to ensure timely and accurate service delivery. Key Responsibilities: Validating customer orders and gathering ...

certs, flexible working and lots more Our client is an extremely well-established IT support company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk … fantastic opportunity for someone with previous 1st Line/IT Helpdesk experience who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment. The 1st Line Support Technician Role: Acting as the first point of contact ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Position: Fire & Security Engineer (Installation, Service & Commissioning) Job ID: 3546/1 Location: Covering Sussex, Hampshire, Surrey & Dorset Rate/Salary: Competitive Benefits: Company van & fuel card, 4-day working week, paid holidays, on-call allowance, full equipment provided Type: Permanent, Full-Time HSB Technical Ltd is a specialist … working week. HSB Technicals client is a well-established and growing fire and security business with a strong reputation for quality workmanship and customer service across the South of England. Duties and responsibilities of the Fire & Security Engineer: Installation, servicing, maintenance and commissioning of fire alarm and security ...

seeking an experienced Senior SAP CS/SD Consultant with strong German language skills to lead and support end-to-end SAP Customer Service (CS) and Sales & Distribution (SD) implementations. The role involves close collaboration with business stakeholders, designing scalable SAP solutions, and ensuring high-quality delivery across … module implementations, rollouts, and enhancements Analyze business requirements and translate them into functional SAP solutions Configure and customize SAP CS (service orders, service contracts, warranties, notifications) and SAP SD (order-to-cash, pricing, billing, delivery, credit management) Participate in S/4HANA migration or transformation projects Prepare ...

Service Desk Engineer (1st/2nd Line) Location: Horsham, West SussexSalary: Up to £35,000 (DOE) A growing IT Managed Service Provider based in West Sussex is looking for a talented IT Service Desk Engineer to join their team. This role will focus on delivering high-quality … complex issues where required What We’re Looking For: Previous experience in a 1st or 2nd Line IT Support role (MSP experience desirable) Strong customer service and communication skills Good Microsoft 365 and AD knowledge Full UK driving licence What’s On Offer: Salary up to £35k depending ...

projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity … with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step ...

client is an extremely well-established MSP/IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team. This … support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking ...

environment. Strong knowledge of Microsoft 365, Intune, and Azure AD/Entra ID. Familiarity with ITIL. Strong problem-solving skills with excellent communication and customer service abilities. Desirable Exposure to automation, AI-powered tools, or monitoring platforms. Experience with PowerShell and/or Power Automate. What ...

very latest 'Full Fibre' to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview Reporting to the Head ...

contractor, permanent and Employed Consultant appointments. Obtain a true understanding of our clients and their industry, allowing you to deliver a high level of customer service by briefing candidates on our live vacancies. Arranging and managing interviews, followed by presenting and negotiating on offers of employment. Preparing ...