5 of 5 Permanent Customer Service Jobs in West Sussex

cater to the specific needs of both public and private sectors. Job Description 7 Month Contract With A local Authority Job Purpose The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality … support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service ...

Contract With A Local Authority Job Purpose The Senior Systems Support Analyst/Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post holder ensures the delivery of reliable, high-quality IT support services. Key Responsibilities Act as the senior technical escalation ...

seeking an Ecommerce Manager to lead the performance and development of our ecommerce websites. This role is pivotal in enhancing the online customer journey, increasing conversion rates, and driving profitable sales growth. The Ecommerce Manager will work closely with the Marketing, Creative, and Customer Service teams … improvements. Day-to-day of the role: Take ownership of ecommerce performance, identifying opportunities to improve key metrics such as conversion rate, revenue, and customer experience. Develop and maintain an ecommerce improvement roadmap, translating commercial and customer requirements into clear development briefs. Manage website builds, enhancements, and technical ...

NoteMachine (A Brink's Company) in Crawley is seeking a Field Service Engineer to maintain and repair our nationwide ATM network, ensuring maximum uptime and outstanding service for customers. Working in the field, you will apply technical expertise with a strong focus on customer service, travelling ...

party partners to resolve issues with API integrations. Experience/Knowledge with SQL would be a bonus This role will consdier people with a customer service background or previous IT Support experience. The role is being offered on a full-time basis and requires on-site attendance. ...