6 of 6 Permanent Microsoft Certification Jobs in West Sussex

complex incidents and service requests across a varied client base. This is a hands-on technical role combining 3rd Line escalation support, infrastructure troubleshooting, Microsoft 365/Azure, networking, customer interaction and project delivery. You will also play an important role in supporting and mentoring 1st and 2nd Line … issues passed up from 1st and 2nd Line engineers Investigate, diagnose and resolve advanced incidents across infrastructure, networking, cloud and on-premise environments Support Microsoft 365 and Azure environments alongside traditional on-premise infrastructure Take full ownership of major and high-priority incidents through to successful resolution Troubleshoot recurring ...

deliver high-quality support services and operational outcomes. Strong understanding of security, access controls, governance and operational compliance requirements. Desirable ITIL v4 certification. Microsoft certifications such as PL-400, PL-600, AZ-104 or related technologies. Blue Prism, ServiceNow RPA or automation operations certifications. Experience with monitoring and observability ...

customer satisfaction targets. Provision and decommission user accounts for joiners, movers and leavers. Configure and deploy laptops, desktops, mobile devices and peripherals. Support Microsoft 365, Teams, Outlook and other core business applications. Assist with endpoint security, patching and software deployment activities. Carry out device refresh, upgrade and replacement programmes. … experience and qualifications you need Minimum two years' experience within an IT Service Desk, Desktop Support or IT Support Engineer role. Strong knowledge of Microsoft Windows operating systems. Experience supporting Microsoft 365, Exchange Online, Outlook and Teams. Good understanding of Active Directory and Entra ID (Azure AD). ...

line IT support to end users Supporting clients both remotely and onsite Installing and configuring desktops, laptops and associated IT hardware Supporting Microsoft Windows and Microsoft 365 environments Assisting with Windows Server support and administration Managing and updating support tickets accurately Diagnosing faults and troubleshooting technical issues Supporting … phone Skills & Experience Required Previous experience within an IT support or MSP environment Strong 1st and 2nd line support experience Good knowledge of Microsoft Windows 10/11 and Microsoft 365 Basic networking knowledge including routers, DNS and firewall configurations Excellent communication and customer service skills Ability ...

Essential Several years’ experience delivering and leading automation solutions within an enterprise environment. Previous experience managing, mentoring, or leading technical teams. Strong experience with Microsoft Power Platform, including Power Automate, Power Apps, Power Pages, and IVA. Experience developing automation solutions using Power Automate (Cloud & Desktop) and Copilot agents. Strong … release processes. Excellent stakeholder management, communication, and influencing skills. Strong problem-solving skills with the ability to balance strategic thinking and technical delivery Desirable Microsoft certifications (PL-100, PL-200, PL-400). Azure certifications (AZ-900, AI-900, AZ-204). Experience with Copilot Studio and AI-enabled ...

over how automation and AI are adopted across the business. Essential Skills & Experience Strong experience with Power Platform (Power Automate, Power Apps, Copilot Studio, Microsoft 365 Admin, Power Platform Admin, Agent 365) Background in RPA/automation platforms + Dataverse & Fabric Understanding of security principles (DLP, RBAC, Purview) Ability … manage enterprise environments (performance, resilience, support) Experience producing technical standards and documentation Desirable Certifications: MS-102 Desirable Skills & Experience Microsoft certifications (PL-200, PL-400, PL-600) Experience with Copilot Studio or conversational AI Knowledge of Azure OpenAI/RAG solutions Familiarity with Dataverse, Graph, or enterprise systems Exposure ...