Support Desk Engineer - with Microsoft Dynamics
- Hiring Organisation
- ALTERED RESOURCING LTD
- Location
- Swansea, West Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £400 per day
resolving incidents, ensuring appropriate escalation where required Reviewing existing Operational Support Manuals and providing recommendations for improvement Designing and delivering an ITIL-aligned Incident Management training programme tailored to the organisation’s tools and operating model Skills & Experience Required Proven experience supporting Microsoft Dynamics/Dynamics 365 Strong … background in Service Desk, Application Support, or Support Engineering roles Hands-on experience with incident management, triage, and escalation Working knowledge of ITIL/ITSM frameworks Experience with PagerDuty or similar alerting/monitoring tools (desirable) Comfortable mentoring and supporting junior or trainee engineers Unfortunately, this company ...